Ratings based on 318 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Clearly this property didn't require proof of payment as they charged my credit card almost $900 for someone to stay there after booking online with someone else's number. In the US they require confirmation of the card on record to check in which clearly they did not have.
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 6 Sep 2024 on Hotels
Good location close to tram and Michelin Carmes
Comment from Hotel Management
28 Sep 2024 by Kelly - Réceptionniste, Hotel Management
Hello James, Thank you for your positive feedback! We're glad to hear you enjoyed our convenient location near the tram and Michelin Carmes. We hope to welcome you back for another great stay soon!Kind regard,Kelly.
by A verified traveler
Comfortable stay.
Posted 25 Aug 2024 on HotelsA very comfortable room and a great shower! The hairdryer in my room didn’t work but they sent someone up with another which was fine. And they asked me to move my car from the outside parking to the underground garage. No big deal and I actually preferred that option. Very friendly and helpful staff. Recommended.
Comment from Hotel Management
28 Aug 2024 by Kelly - Front Desk, Hotel Management
Dear Alex,Thank you for you're very kind review ! We are happy to read that you liked your room and the shower.We'll share with our staff your nice comment about us.We are looking forward to welcome you again very soon ! Yours Faithfully,
by A verified traveler
Posted 24 Aug 2024 on Hotels
Hôtel was lovely, but I do think I was over charged for breakfast. We were charged 18 euros each this seemed excessive?
Also we were told restaurant fully booked but at 9 pm the restaurant was quiet and two tables were still ordering food. Which was disappointing to be told restaurant full when clearly it wasn’t .
Comment from Hotel Management
28 Sep 2024 by Kelly - Réceptionniste, Hotel Management
Hello,Thank you for your feedback! We're glad to hear that you enjoyed the hotel overall. We apologize for any confusion regarding the breakfast charge and understand your concern about the pricing. We strive to offer quality options, and your comments will help us review this aspect.Regarding the restaurant, we’re sorry for the miscommunication about the availability. It’s disappointing to hear that the experience did not meet your expectations, and we will address this with our team to ensure clearer communication in the future.We appreciate your insights and hope to welcome you back for an improved experience!Kind regard, Kelly.
by A verified traveler
Posted 13 Aug 2024 on Hotels
by A verified traveler from Hopkinton
Posted 29 Jul 2024
Great food, service, accommodations. I was there for business meetings, wish I’d had time for the spa!
Comment from Hotel Management
31 Jul 2024 by Kelly - Front Desk, Hotel Management
Dear Lorraine,We would like to thank you for your kind review ! We will share your comment with our restaurant staff.Our collegue at our Spa will be please to welcome you for your next stay ! If you want, you can book a massage or a slot to our swiming pool by calling this number : 04 44 05 08 30.Yours Faithfully,
by A verified traveler
Posted 27 Jul 2024 on Hotels
Merci à Estelle pour le petit déjeuner sur tout les fronts merci
by A verified traveler
Posted 21 Jul 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024 on Hotels
