Ratings based on 303 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
No furniture in the room, to walk through rain or cool before you can use toilets or bathroom.
Since i have rented a hotels no hotels ask for deposits of £100 and to show my ID and too many smoking marijuna in building
Comment from Hotel Management
26 Nov 2024 by Loredana , Hotel Management
Dear Guest , Thank you for sharing your feedback. We sincerely apologize if your experience at our property did not meet your expectations.Regarding the room setup, we strive to provide a clean and comfortable environment for our guests, and we regret that it did not meet your standards. We understand how important convenience is, and we will take your comments about the facilities and their accessibility into consideration for future improvements.As for the deposit and ID requirements, these are standard policies implemented for the safety and security of all guests. We strive to be transparent about these during the booking process, but we apologize if it caused any inconvenience.We also take concerns about smoking very seriously, as we aim to maintain a pleasant atmosphere for everyone. Please rest assured that we are investigating this matter and will take appropriate action to enforce our policies.Your feedback is invaluable in helping us improve. We hope you might give us another chance to provide you with a better experience in the future.Kind regards,Management Team
by A verified traveler from Lidcombe
Posted 18 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Loredana , Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Kind regards,Management Team
by A verified traveler
Posted 17 Nov 2024
Back road ,difficult to find room very small no kettle or tea making facilities
Comment from Hotel Management
26 Nov 2024 by Loredana , Hotel Management
Dear Guest , Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations.Regarding the room size and lack of tea-making facilities, we truly appreciate your input and will take this into consideration as we explore ways to enhance our guest experience. We value your comments and hope to have the opportunity to provide you with a more comfortable and convenient stay in the future.If you have any further concerns or suggestions, please don't hesitate to reach out to us directly.Regards , Management Team
by A verified traveler from Lidcombe
Posted 13 Nov 2024
Budget priced but reasonable, clean tidy room. Breakfast was quite poor. Some long term residents thought they 'owned' facilities like bathrooms. Payment was difficult.
Comment from Hotel Management
26 Nov 2024 by Loredana , Hotel Management
Dear Guest , Thank you for taking the time to share your feedback. We're pleased to hear you found our rooms clean and tidy and appreciated our budget-friendly pricing.We’re sorry to learn that your breakfast experience fell short of expectations, and we’ll use your comments to improve the quality and variety offered. We also apologize if interactions with other guests impacted your stay; we will address this to ensure all guests feel equally welcome and comfortable using shared facilities.We hope to have the opportunity to serve you better in the future!Best regards,Management Woodlands Lodge
by A verified traveler
Posted 10 Nov 2024
Would really recommend. Not too far from Ilford underground. Parking available.
Comment from Hotel Management
13 Nov 2024 by Loredana , Hotel Management
Dear Guest,Thank you so much for positive feedback, we are happy to read that overall you have enjoyed your stay with us. .We are very delighted to read your comments about our services as this is what we aim for.We are looking forward to welcoming you back in the nearest future! Regards , Management Team
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Loredana , Hotel Management
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Regards , Management Team
by A verified traveler
Posted 7 Nov 2024
Old run down and dirty nothing like the pictures. Not a cup or a kettle. Even the tv was not working. A double was like a small double and the stains on the walls floor and bed just horrible! 9days booked i slept there 1 day and never returned.
Comment from Hotel Management
13 Nov 2024 by Loredana , Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards , Management Team
by A verified traveler
Posted 3 Nov 2024
Room itself was really quite nice, bed was very comfortable. The walls were paper-thin, so pray for quiet neighbours! The outside bathrooms (in their little outhouses) were a bit odd, just as well it wasn't too cold this weekend else that would have been unpleasant. The whole place seemed a bit tired and rundown, but it was serviceable enough. Good comms from the hotel pre-arrival which was appreciated. Very convenient for the station (10 mins walk and then the Elizabeth Line straight into the city centre). It was fine for a cheap budget option
Comment from Hotel Management
13 Nov 2024 by Loredana , Hotel Management
Dear Guest,Thank you so much for positive feedback, we are happy to read that overall you have enjoyed your stay with us. .We are very delighted to read your comments about our services as this is what we aim for.We are looking forward to welcoming you back in the nearest future! Regards , Management Team
by A verified traveler
Posted 3 Nov 2024
Inconvenience
Comment from Hotel Management
13 Nov 2024 by Loredana, Hotel Management
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Regards , Management Team
by A verified traveler
Posted 31 Oct 2024
Unfortunately below par
Comment from Hotel Management
13 Nov 2024 by Loredana , Hotel Management
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Regards , Management Team
