Ratings based on 32 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible and room full of bed bugs
Posted 3 Aug 2021 on HotelsThe bed was so uncomfortable, the springs are poking through the mattress. To top it off the room and bed is full of bed bugs, I woke up every morning with bites on my legs and my partner had 7 bites all over his face. See previous comments from guests who suffered the bed bugs and shared images of them. Terrible and disgusting. The rooms need deep cleaning. Be warned
by A verified traveler
Posted 27 Sep 2020
Very rude lady. beds extremely uncomfortable springs poking through sheets stained with mold. No toilet roll. No heating and no extra blankets. Very damp. Plus a surcharge for breakfast yet when I booked breakfast included.
Comment from Hotel Management
27 Sep 2020 by Mary, Hotel Management
We’re very sorry about your experience at our guesthouse but going through your complaint I do not think we would have been able to satisfy your need regarding the bed issues cos of the size of one of you , it would have been easier to book separate rooms, one of you want the room to be cold one likes room to be hot, extra blankets was offered you both refused yet there was a spare blanket on the spare bed for anyone who wishes to use a blanket, and as for breakfast it is not included in the price of the room, breakfast is usually booked and pay for at the guesthouse , it would have been very helpful if you read all the policies properly while making your bookings and not just assumed
by A verified traveler from South Yorkshire
Posted 17 Sep 2020
We booked on Expedia got all the usually text and email confirmation on arrival at MJ GUESTHOUSE we got approached by a rude woman called Mary. Who refused to even let us enter the doorway after a 2 hour drive anyway I explained we had a double room booked she said there’s no bookings I tried to explain I’ve all the evidence etc bank statements emails texts she said IM NOT INTERESTED WHAT YOU HAVE THAT MEANS NOTHING TO ME YOU HAVE NOT PAID and slammed the door in my face!
After knocking again and she came back to the door and said WHAT DO YOU WANT NOW ?
I said omg your really rude !
Which she replied I don’t care and gave me the number to ring the owner which was a foreign lady and she was even ruder !
Our holiday spoiled in 15 minutes we were so shocked and upset that we got back in the car and drove straight back home.
Unbelievable customer service from a so called bed and breakfast !
Never again I hope people read this and take notice I’m still trying to get a refund through Expedia for this monstrosity of a place. -10/10
Comment from Hotel Management
17 Sep 2020 by Mary , Hotel Management
Lee this is not a medium for complaining this is actually for guests that have stayed at the property
You booked for one person and you’re claiming is for 2pple we tried to explain to you but you either didn’t understand or refused to understand that is the main reason we have to refuse you a checkin and you were advised to cancel the booking and you were told to ring Expedia to claim your refund you have not paid the guesthouse directly you have paid Expedia so claim your refund from them
by A verified traveler
I do like to be beside the seaside
Posted 1 Sep 2020 on HotelsIt was only a short break so there's not much to go on and CORVID19 made things difficult I had my own toilet next to my room I would like to have a outside lock to stop anyone else use it the guest house was will run and clean however the lady running it worked hard and could have done with help at breakfast time
Comment from Hotel Management
11 Sep 2020 by mary, Hotel Management
thank you for your review
by A verified traveler
Great stay
Posted 29 Aug 2020 on HotelsLovely stay . Lovely friendly lady who welcomed you . Made my 6 yr old feel very important
Comment from Hotel Management
11 Sep 2020 by mary, Hotel Management
thank you for your review
by A verified traveler
excellent
Posted 24 Aug 2020 on HotelsExcellent hotel with friendly service
Comment from Hotel Management
11 Sep 2020 by mary, Hotel Management
thanks ladies looking forward to see you again
by A verified traveler
Fabulous
Posted 21 Aug 2020 on HotelsA lovely hotel.
Lovely people who own the hotel......a very comfortable room.
Loved the little touches too eg...nice toiletries and slippers to use.
A fabulous sea view from our room (room 4 )
Thank you
Comment from Hotel Management
22 Aug 2020 by Mary , Hotel Management
Thank you for your review
by A verified traveler
Great bedroom, good location, broken shower
Posted 15 Aug 2020 on HotelsWe stayed for a few days. Close to the seafront and cleethorpes pubs. Room was really lovely and clean. The shower was shared and didn’t work at all which was a shame!
Comment from Hotel Management
22 Aug 2020 by Mary, Hotel Management
Thank you for your review we’re glad you enjoyed your stay with us
The shower does work, if you had informed us about this we would have shown you how it works
by A verified traveler
Overnight stay for Football.
Posted 8 Dec 2019 on HotelsOvernight stay prior to Grimsby Town v Swindon Town (A 3-0 away win made this a great weekend). The Guest House is very close to both the Railway Station and the town with its friendly locals and good Sea Front, Pubs, Restaurants and Cafes. The (Family) room was spacious with a comfortable bed, nice shower and decent size TV. Nice Lady let me in and everything was easy thereafter.
by A verified traveler
Posted 28 Aug 2019 on Hotels
We booked this last minute, it was very close to the promenade which was a bonus, Jean the lady who greeted us was very friendly,
