Ratings based on 359 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Customer Care Team, Hotel Management
Dear Michelle, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope you will give us another opportunity to restore your faith in our hotel and hospitality. Sincerely,Jay W.General Manager
by A verified traveler from San Jose
Posted 8 Jul 2024
Comment from Hotel Management
10 Jul 2024 by Customer Care Team, Hotel Management
Dear Judy, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Sincerely,Jay W.General Manager
by A verified traveler
Posted 11 Jun 2024
Was chose and was able to check in late quickly,
Comment from Hotel Management
13 Jun 2024 by Customer Care Team, Hotel Management
Hi Gregory, Thank you for sharing your experience. We're glad to hear that you were able to check in quickly and appreciate the convenience. Providing efficient and flexible service is important to us, and we're happy it contributed to a positive stay. We look forward to welcoming you back in the future!Sincerely,Jay W.General Manager
by A verified traveler
Posted 20 Apr 2024
Property was good for the area. The room remodel was nice.
Comment from Hotel Management
23 Apr 2024 by Customer Care Team, Hotel Management
Dear Eli, we're delighted to hear that you enjoyed your stay and that you found our property to be good for the area. It's wonderful to know that you appreciated the recent room remodel as well. Providing a comfortable and updated environment for our guests is important to us, and we're glad that our efforts were to your liking. Thank you for your positive feedback, and we look forward to welcoming you back for another great stay in the future!Sincerely,Jay W.General Manager
by A verified traveler
Posted 13 Apr 2024
The room was nasty and dirty there was only too towels in the room
Comment from Hotel Management
15 Apr 2024 by Customer Care Team, Hotel Management
Dear Aniyah, we apologize for the disappointing experience you had during your stay. Cleanliness is of utmost importance to us, and we regret that your room did not meet our standards. Additionally, we apologize for any inconvenience caused by the lack of towels in your room. Your feedback is invaluable, and we will use it to improve our housekeeping and amenities provision processes to ensure a more pleasant experience for our guests in the future. If you choose to stay with us again, we are committed to making it right and providing you with a much-improved experience.Sincerely,Jay W.General Manager
by A verified traveler
Should have remodeled better
Posted 10 Mar 2024 on HotelsThe service was very pleasant, but the rooms were very small noisy, and not exactly what I was anticipating
Comment from Hotel Management
11 Mar 2024 by Customer Care Team, Hotel Management
Dear Cheryl, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our service pleasant. However, we regret to learn that the size of the rooms and noise levels did not meet your expectations. We apologize for any inconvenience you may have experienced. Your comments are valuable to us as we continually strive to improve our guests' experiences. Please know that we take your feedback seriously and will use it to make necessary adjustments. We hope to have the opportunity to better serve you in the future and provide a more comfortable stay.Sincerely,Jay W.General Manager
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Customer Care Team, Hotel Management
Dear Karen, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Sincerely,Jay W.General Manager
by A verified traveler
Never again!
Posted 6 Jan 2024 on HotelsThe floor was coming up in several places. The attendant at the desk was very unpleasant he appeared to be bother every time I asked a question. He never made eye contact. The sheets did not stay on the corner of the bed. The best in the room was the microwave and refrigerator.
Comment from Hotel Management
9 Jan 2024 by Customer Care Team, Hotel Management
Dear Albirda, we sincerely apologize for the numerous issues you encountered during your stay with us. Your feedback regarding the condition of the floor, the attitude of our front desk attendant, the bed linens, and the overall comfort of your room is deeply concerning, and we understand how these issues could negatively impact your experience. Maintaining a welcoming and comfortable environment for our guests is a top priority, and it's clear that we did not meet this standard during your stay. We will share the issues you've raised with our management team and take immediate action to ensure improvements are made. We are truly sorry for the inconvenience and discomfort you've experienced, especially with the attitude of our staff and the condition of your room. Please know that your feedback is invaluable to us, and we will use it to implement necessary changes and improvements. We hope that you might consider giving us another opportunity in the future to provide you with a more positive and enjoyable experience.Sincerely,Jay W.General Manager
by A verified traveler
Posted 21 Oct 2023 on Orbitz
Comment from Hotel Management
15 Nov 2023 by Customer Care Team, Hotel Management
Dear Jose, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Sincerely,Jay W.General Manager
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
16 Oct 2023 by Customer Care Team, Hotel Management
Dear guest, we're sorry to hear that you had a less than satisfactory experience during your stay. We strive to provide a clean, comfortable, and pleasant environment for our guests, and it's disappointing to hear that we fell short of your expectations. We take all feedback seriously, and we'll use this input to improve our services and facilities. If there are specific issues you'd like to share or if you have any further comments, please feel free to share them with us so that we can work to make improvements. Your feedback is valuable to us, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Jay W.General Manager
