Ratings based on 736 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Staff is excellent
by A verified traveler
Posted 11 Dec 2024
Nice hotel. The tv in our room didn’t work. To compensate the front desk did take care of us Ms offer to change our room.
Also I didn’t not like that due to the hard wood floor I could hear the guest above us walking and moving around late at night when I needed sleep.
Comment from Hotel Management
11 Dec 2024 by Bharat Patel , Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad you found our hotel nice overall.We apologize for the inconvenience caused by the TV malfunction in your room. We appreciate you bringing this to our attention, and we're glad our front desk team was able to offer you a room change to resolve the issue.We understand your concern about the noise from the floor above. We are currently exploring options to further minimize noise transfer between floors.We value your feedback and are committed to continuously improving our guest experience. We hope you'll consider staying with us again in the future.
by A verified traveler
Posted 9 Dec 2024
Great hotel for an overnight! Second time staying here and I will stay again.
Comment from Hotel Management
10 Dec 2024 by Bharat patel , Hotel Management
Dear Jamie: Thank you for your stay at TRU by Hilton, we always appreciate our guest who comes back to stay with us. We really appreciate your support. We are very happy to see that we have met your expectation and we will continue to work very hard to maintain that efforts and maintain the level of service at all the time. We hope to continue to welcome you over again in future.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Bharat Patel , Hotel Management
Dear Lee: Thank you for the stay at TRU by Hilton, Clarksville, TN. Thank you for taking time to share your thoughts with us, we are very happy to see that you had a great experience and we are happy to say that the pleasure is all yours, we have designed and operated this hotel to make it more accommodative and very friendly to our guests and happy to see that we have met your expectation. thank you again and we hope to see you again soon in Clarksville, TN.
by A verified traveler
Posted 29 Nov 2024
Great place to stay
Comment from Hotel Management
29 Nov 2024 by Bharat Patel, Hotel Management
Dear Timothy: Thank you so much for your kind words and for taking the time to share your experience at TRU by Hilton, Clarksville, TN! We're thrilled to hear you enjoyed your stay and found our hotel to be clean, comfortable, and modern.We're especially pleased you appreciated our friendly staff, breakfast, and the overall value. We work hard to create a fun and welcoming atmosphere, and it means a lot to us that you recognized that.We hope to have the pleasure of welcoming you back to TRU by Hilton, Clarksville, TN in the future.
by A verified traveler from Winston
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Bharat Patel , Hotel Management
Thank you for your kind review and for choosing to stay at TRU by Hilton Clarksville! We're thrilled to hear you had such a positive experience.We're especially pleased you enjoyed the breakfast and found our staff to be helpful. We work hard to create a fun and energetic atmosphere with a focus on excellent service, and it sounds like we hit the mark during your stay.We hope to welcome you back to TRU by Hilton Clarksville the next time your travels bring you this way.
by A verified traveler
Posted 24 Nov 2024
Great customer service and would stay again next time in the area.
Comment from Hotel Management
24 Nov 2024 by Bharat Patel , Hotel Management
Dear Dyvonne: Thank you so much for your kind words and excellent review of TRU by Hilton, Clarksville, TN! We're thrilled to hear you enjoyed your stay and that our staff, rooms, and breakfast met your expectations.We strive to provide a fun and unique experience for all our guests, and it sounds like we hit the mark with you. We'll be sure to share your compliments with our team, especially [mention specific staff names if mentioned in the review].We appreciate your feedback and hope to welcome you back for another awesome stay in the future.
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
staff was excellent. property ok but not great.
Comment from Hotel Management
24 Nov 2024 by Bharat Patel, Hotel Management
Dear Mark: Thank you for your recent stay at true by Hilton, Clarksville, Tennessee. We appreciate you taking time to review our property and happy to see that you have fairly good experience. We are very happy to see that you enjoyed our stuff. It would be nice to know what part of the building did not meet your expectation. We want to make sure that our guest has the best accommodation. Thank you again for your stay and we hope to see you again soon
by A verified traveler
Posted 23 Nov 2024
I enjoyed my stay!
Comment from Hotel Management
23 Nov 2024 by Bharat Patel , Hotel Management
Thank you, Wendy! We're so glad you enjoyed your stay.We appreciate your kind words, thanks for the 5-star review ! We hope to see you again.
