Ratings based on 148 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Just ok
Comment from Hotel Management
18 Nov 2024 by Mary, Hotel Management
Thank you for sharing your experience. We strive for guest satisfaction and use all feedback to improve our customer service. Please consider us for any future stays in Clarksville.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Mary, Hotel Management
Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again!
by A verified traveler from Randleman
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Mary, Hotel Management
Was sorry to see that you did not enjoy your stay! Please let us know what was wrong with your stay so that we can strive to improve our services.
by A verified traveler
Posted 1 Oct 2024
The staff is very accommodating, and looks like they are in the process of renovating rooms. There were stains on bedspreads, shower door got jammed, and front door was very rickety and didn’t seem very secure. Owners need to pay attention to these issues.
Comment from Hotel Management
14 Oct 2024 by Mary, Hotel Management
Thank you for taking the time to leave us feedback! We strive for customer satisfaction and use all feedback to improve our services. Please consider us for any future stays in Clarksville!!
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
1 Sep 2024 by Mary, Hotel Management
Thank you for taking the time to share your experience. We strive to provide the best customer service and hope we succeeded with you. Hope to see you again!
by A verified traveler from Aylett
Posted 25 Aug 2024
Very convenient for our weekend events. Great to walk across the parking lot for a very nice meal.
Comment from Hotel Management
25 Aug 2024 by Mary, Hotel Management
We appreciate you taking the time to share your experience!! Was happy to see you enjoyed your stay and hope to see you again!!
by A verified traveler
Posted 19 Aug 2024
TV and microwave not plugged in to work. I had to move entertainment center to plug in . Room floor felt sandy. Bath door would not close shut. At check in had to put up $100 deposit for possible damages (?). Only got about $66 back. I guess they charged me for door that would not close. Never stay there again.
Comment from Hotel Management
19 Aug 2024 by Mary, Hotel Management
Was sorry to see that your stay was not satisfactory. See where you requested to upgrade to a lakefront room so that was the additional charge. We were just installing all new furniture and we apologize for the inconvenience of everything not being plugged up. We strive for guest satisfaction and use all feedback to improve our guest experience. Please consider giving us another chance to provide you with excellent service.
by A verified traveler
Posted 18 Aug 2024
The door was very hard to open and shut. Was supposed to be an accessible room but a handicapped person would not be able use the door. There was a $100 required deposit that was not on the reservation anywhere. In addition I was charged another night the morning of my reservation. When I called the person stated it was to see if the card worked and I need to wait 4-7 business days for it to be credited back to my account. This was not disclosed anywhere on the website or reservation. Pool was nice.
Comment from Hotel Management
19 Aug 2024 by Mary, Hotel Management
Thank you for taking the time to leave us a review. Was sorry to hear that your stay was not satisfactory. We strive to provide the best possible experience for our guests.
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Mary, Hotel Management
Thank you for sharing your experience! We appreciate you taking the time to leave us feedback! Hope to see you soon.
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Mary, Hotel Management
Beautiful picture! Thank you for sharing.
