Ratings based on 266 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
The property was alright
Comment from Hotel Management
19 Aug 2024 by Guest Relations Management, Hotel Management
Hi Anson! Thank you for sharing your feedback. We’re glad to hear that there were some positive aspects, but we’re sorry to learn that your experience was not more satisfactory. We appreciate your comments and will use them to help improve the quality of our property.
by A verified traveler
Posted 31 Jul 2024
Convenient location
Comment from Hotel Management
3 Aug 2024 by Guest Relations Management, Hotel Management
Hi Julia! Thank you for your feedback! We're glad you found our location convenient. We hope to welcome you back for another pleasant stay soon.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Guest Relations Management, Hotel Management
Hi Marina! Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We take your comments seriously and will work to address the issues you’ve mentioned. We hope to have the opportunity to provide you with a better experience on your next visit.
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by N Shah -General Manager, Hotel Management
This reservation No show. Requested through Expedia to cancel the reservation after 1 day of arrival. That request cannot be fulfilled. Review without the stay.
by A verified traveler
Posted 12 Jul 2024
Mt only requirements are clean room and bed and pleasant people. I got all that and a pool. Bonus!!
Comment from Hotel Management
16 Jul 2024 by Guest Relations Management, Hotel Management
Hi Charlotte! Thank you for your fantastic review! We're delighted to hear that we met your requirements with a clean room, comfortable bed, and pleasant staff. We're glad you enjoyed the bonus of our pool as well! Your satisfaction is important to us, and we look forward to welcoming you back to Econo Lodge & Suites Clarksville for another great stay soon!
by A verified traveler
Posted 23 Jun 2024
I love the fact that they have decent looking/smelling smoking rooms. TV's/cable could use an upgrade.
Comment from Hotel Management
25 Jun 2024 by Guest Relations Management, Hotel Management
Hi Julia! Thank you for your feedback and positive rating! We're glad to hear that you appreciate our decent-looking and smelling smoking rooms. Your comment about the TVs and cable needing an upgrade is noted, and we will take this into consideration as we continue to improve our amenities. Your satisfaction is important to us, and we look forward to welcoming you back to Econo Lodge & Suites Clarksville for another pleasant stay in the future!
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
22 Jun 2024 by Guest Relations Management, Hotel Management
Hi Julia! Thank you for taking the time to rate your stay at Econo Lodge & Suites Clarksville. We appreciate your feedback and are glad to hear that you had an overall satisfactory experience. If there are any specific areas where you feel we can improve, please let us know. We hope to welcome you back and provide an even better stay in the future.
by A verified traveler
Posted 17 Jun 2024
I liked the fact that they have smoking rooms. Could use more than one trash can in the room. Need better cable provider or smart TV's.
Comment from Hotel Management
18 Jun 2024 by Guest Relations Management, Hotel Management
Hi Julia! Thank you for your feedback regarding your stay at Econo Lodge & Suites Clarksville. We’re glad to hear you appreciated our smoking rooms. We also appreciate your suggestions about having more trash cans and improving our TV options. We'll consider these as we strive to enhance the guest experience. We look forward to welcoming you back for an even better stay in the future.
by A verified traveler
Posted 15 Jun 2024
Property needs an upgrade, however they do have smoking rooms.
Comment from Hotel Management
15 Jun 2024 by N Shah General Manager, Hotel Management
We thank you very much for extending your stay for another night. Your comments are valuable to us and we are considering that very important. Please rest assure that we are taking every effort to make your stay most comfortable and affordable with our superior customer service. We hope to see you again when you are back in to this area.
by A verified traveler
Posted 19 May 2024
A hotel that offers an indoor pool is great, until you realize that there is going to be noise heard inside the hotel. Being told that you are making noise and being loud, while there is a jazz band playing also inside the hotel, makes you wonder if you made the right decision. Also, the hotel should fix things like their jacuzzi when you hit the switch to turn on the jacuzzi. Singling out people doesn’t make the experience any better.
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi Sylvia! We sincerely apologize for the experience you had during your recent stay, resulting in a 3 out of 5 rating. We understand your frustration with the noise from the indoor pool while a jazz band was also playing, and being singled out for noise when others were contributing. This situation definitely wasn't ideal.We're taking steps to address these issues. We'll be reviewing how sound travels from the pool area to ensure it doesn't disrupt guests in their rooms. Our staff will be retrained on guest communication regarding noise levels, focusing on a balanced approach. Additionally, we'll schedule immediate maintenance to repair the jacuzzi.We appreciate your bringing these issues to our attention. Your feedback is valuable in helping us improve the guest experience at this location. We hope that on a future stay, you'll experience a peaceful environment with all amenities functioning properly.
