Ratings based on 170 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
What they don't tell you when you book The Room is they want $100 deposit when you get there. Very noisy ! The shower leaked from each of the hot and cold water valve and leaked out the backside of the shower head. The bed had a metal frame underneath it and every time you rolled over or sat on the bed it would bang and clank underneath so if you're going to sleep don't roll over. Coming back to Clarksville in a month I will be staying across the street.
Comment from Hotel Management
24 Nov 2024 by Mary, Hotel Management
Please accept our sincere apologies that your stay was not satisfactory. We strive to provide the best possible experience for our guests and are sorry we failed with you! Will be using your feedback to improve our services.
by A verified traveler
Posted 13 Nov 2024
The room we stayed in was clean, however there was a light fixture with exposed wiring in the bathroom, the door to the room would not open properly (the locking mechanism kept sticking, so it took us over 10 attempts each time we tried to enter the room), when I tried to check in, it took over 15 minutes for the attendant to show up (and only after I finally called from the lobby), and the breakfast was disappointing (lukewarm coffee, stale pastries, not much else). I typically don’t leave negative reviews, but the entire experience at this hotel was very disappointing. We will not return.
Comment from Hotel Management
13 Nov 2024 by Mary, Hotel Management
We appreciate you taking the time to share your experience with us. We strive for guest satisfaction and use all feedback to improve our services. Have shared your feedback with our front desk and maintenance staff so that we can work hard to improve our guest experience.
by A verified traveler
Posted 25 Oct 2024
The property is on the lake and the lakeview and balcony was nice. The Bathroom tub was not clean and was an odor. The was vomit on the sidewalk and parking lot.
Comment from Hotel Management
25 Oct 2024 by Mary, Hotel Management
Please accept our sincere apologies that your stay was not satisfactory. We strive for guest satisfaction and use all feedback to improve our services. Was sorry to see that our employee missed the vomit when he was cleaning the parking lot.
by A verified traveler
Posted 25 Oct 2024
No comment
Comment from Hotel Management
25 Oct 2024 by Mary, Hotel Management
Thank you taking the time to leave us a review. We appreciate your business and hope to see you again for any future stays in Clarksville.
by A verified traveler
Posted 16 Oct 2024
Wouldn’t allow early checkin; bed needed replacing
Your website confirmed cost for air, hotel and car at the time of booking - yet Thrifty car rental put an extra fee on our charge account when car was turned in. It was returned in a timely manner with a full tank of gas
Comment from Hotel Management
16 Oct 2024 by Mary, Hotel Management
Please accept our apologies that your experience was not satisfactory!! We strive for guest satisfaction and use all feedback to improve our services. We do not have anything to do with third party services such as car rentals or flights. Please check with the company you made your reservation with. Please consider us for any future stays in Clarksville!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Mary, Hotel Management
Thank you for choosing Clarion Pointe on the lake for your Clarksville accommodations. We appreciate you taking the time to leave a review. Hope you will consider us again for any future stays in Clarksville!
by A verified traveler from Lethbridge
Posted 28 Sep 2024
Nice place to stay. Standard hotel breakfast included. Is a good home base to explore the Kerr Lake area.
Comment from Hotel Management
29 Sep 2024 by Mary, Hotel Management
Thank you for choosing Clarion Pointe on the lake for your Clarksville accommodations. We appreciate you taking the time to leave us a review. Please consider us for any future stays in Clarksville!
by A verified traveler
Posted 27 Sep 2024
Our first stay here was fine. Our most recent stay was very disappointing. Bathroom tub was dirty, there was used soap & shampoo left from previous guest along with a makeup cloth on the sink.
The wĥite comforter had a quarter sized blood stain and the comforter was just flipped over so it wasnt apparent upon first glance. We discovered the stain when we pulled the covers back to get into bed. The hallway carpet was not vacuumed, there was visible dirt, bottle caps, pieces of tissue and mud. The free breakfast was not very appetizing, eggs, sausage and potatoes were all cold.
We were very disappointed.
Comment from Hotel Management
27 Sep 2024 by Mary, Hotel Management
Please accept our sincere apologies that your stay was not satisfactory. We strive to provide the best possible experience for our guests and was sorry to see we failed with you. Have shared your feedback with our housekeeping staff know we will work harder to improve our services.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Mary, Hotel Management
Was sorry to see that you were not satisfied with the accommodations. Please let us know what we did wrong so we can strive to improve our services.
by A verified traveler
Posted 12 Sep 2024
Property was fairly basic but worked ok for our stay. Would have given it more stars but I was kind of put off by the manager (or another worker?) bothering the heck out of the poor guy checking us in. He was trying his best to give us his attention but every time I would ask a question guy number 2 would pop around the corner and need something right that second so it was hard to even get through the check in process. The location was amazing for walking into town and the restaurant right across the street was absolutely fantastic.
Comment from Hotel Management
14 Sep 2024 by Mary, Hotel Management
Appreciate you taking the time to leave us a review. Not sure who the other gentleman was since do not know of another clerk on duty. Will address your concerns with our front desk team to help us strive to improve our customer service!
