Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The hotel was clean and comfortable. Has many restaurants and shopping close by. I would stay there again.
Comment from Hotel Management
25 Nov 2024 by Grace, Hotel Management
We are beyond thankful to know you enjoyed staying with us and that you appreciate the area/location of where our hotel is settled!
by A verified traveler from MEMPHIS
Posted 23 Oct 2024
Staff wasn't able to answer simple billing questions. Same question got two contradictory answers by the same person hours apart. Orange juice dispenser was diluting the concentrate with too much water. I advised the staff and was told that maintenance would have to fix this. Need better breakfast options.
Comment from Hotel Management
24 Oct 2024 by Grace, Hotel Management
Thank you so much for staying with us! We are so sorry to know that the juice dispenser was not working up to standard during your stay, and will be looking into solutions. In regard to the billing questions, the confusion on the end of staff may be due to the fact that you didn't book directly through Best Western. Booking through Expedia/Third party can change how billing operates, and so front desk staff may have answered differently if they assumed you were a direct booking at first. I'm sorry for the confusion this may have caused.
by A verified traveler
Posted 21 Oct 2024
Great clean room. Switched from Baymont, worth the extra, all day every day.
Comment from Hotel Management
22 Oct 2024 by Grace , Hotel Management
We are so happy and thrilled that you enjoyed staying with us! Knowing that we have great housekeeping staff to clean our rooms for your pleasure is the greatest compliment! Thank you so much for staying!
by A verified traveler
Posted 19 Oct 2024
Excellent stay at this hotel. Friendly check in, clean, quiet. The bathroom layout around the shower was a bit wonky but no big deal. The shower itself though was excellent.
Comment from Hotel Management
21 Oct 2024 by Grace, Hotel Management
Thank you so much for the perfect scoring of our hotel, along with the praises to staff, cleanliness and for recognizing the peaceful atmosphere. In regard to the bathroom layout, we will take your suggestion to heart and discuss this with our team in order to create an even better experience in the future!
by A verified traveler
Posted 15 Oct 2024
Stayed Friday to Monday and never record house cleaning. Had to call for towels, coffee etc.
Breakfast was suppose to be till 10 on holiday weekend's. Went down at 9:30 and everything was being put away.
Comment from Hotel Management
18 Oct 2024 by Grace, Hotel Management
The holiday breakfast time was changed awhile ago, and so I deeply apologize that you were given outdated information, and that we failed to take necessary measures to prevent this happening to you. In regard to housekeeping, they don't do room service on Saturday and Sunday, and so I also am incredibly sorry that you weren't informed of these rules being in place by staff also.
by A verified traveler
Posted 15 Oct 2024
couldn't get house keeping to refresh the towels every day for 3 days even when I spoke to them in the hall way .
Comment from Hotel Management
18 Oct 2024 by Grace, Hotel Management
I deeply apologize for the inconvenience and the lack of room service. We don't have room service on the weekends (sat and sun) and I apologize if you were never informed of that by all of our staff. If you lacked room service on our normal scheduled days, then I will discuss this with our team and have the necessary changes made so this doesn't happen again.
by A verified traveler
Posted 21 Sep 2024
Carpets and bathroom felt grimy. Staff was as good as can be. Surrounding area seemed nice enough.
Comment from Hotel Management
22 Sep 2024 by Grace, Hotel Management
We deeply apologize for your experience with the carpets and floors and we will discuss with our team the changes that need to be made and addressed. Despite your experience in that area, we are thankful for the compliments to our staff and our surrounding areas!
by A verified traveler
Posted 18 Sep 2024
Staff was friendly and location was quiet and safe.
by A verified traveler
Posted 16 Sep 2024
The TV wasn’t working properly in the suite, called front desk to no resolve.
Comment from Hotel Management
17 Sep 2024 by Grace, Hotel Management
We deeply apologize for the Tv not working and the fact there was no resolution. We will be looking into things and talk with our team to get things running more smoothly in the future.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Grace, Hotel Management
We are thankful you enjoyed your stay with us! We want to continue to bring joy and happiness to those who stay with us, and your rating helps us to know how we should continue in order to make our future better and brighter for you and others that visit!
