Ratings based on 984 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Morrisdale
Posted 5 Nov 2024
There's nothing good to say about this property!! I mean, they have smoking rooms.. there was dirt on the pillows, it smelled of weed and ya stuck to the floor.. the pics and definitely not of the actual rooms.. looked like wrecked and abandoned cars in the parking lot.. do not, repeat, do not stay here.. this is one of those "pay by the hour" places.. needs bulldozed
Comment from Hotel Management
6 Nov 2024 by Brand Experience Team, Hotel Management
Hi Christopher,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
by A verified traveler
Posted 28 Oct 2024
Fine for an overnight
Comment from Hotel Management
29 Oct 2024 by Brand Experience Team, Hotel Management
Hi Catherine,Thank you for positively rating your stay!!Maz K.#Team6
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 20 Oct 2024
Exit door was broken and would not close. (Exit F). Late night parties at rear of building including heavy drinking. Tv kept blacking out. Lamp to left of bed kept shorting out.
by A verified traveler
Posted 17 Oct 2024
I booked through Expedia, checked in, but were alarmed by noise etc in reception area. Went to our room and were disgusted with the condition of the room, especially the bathroom - mold on walls, dirty tub/shower and stained towels. We told the receptionist that we couldn’t stay. She was polite, but said any refund would have to come from Expedia. We left and booked another hotel through Expedia.
Comment from Hotel Management
18 Oct 2024 by Nancy Y., Hotel Management
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
by A verified traveler
Posted 12 Oct 2024
The owners seem like they are trying their best but can’t afford repairs or housekeepers. It seems like they are doing everything themselves. There were 3 guys on reception 2 don’t speak English well but trying to help when asked. The toilet didn’t work well, towels were very small and thin 2 were stained yellow. The mirrors were dirty or badly clean, smudged. It seemed like same guys were doing the cleaning and bad repairs and paint over wall defects.
by A verified traveler
Posted 12 Oct 2024
The room smelled bad. A strong sweet floral smell. Like an attempt to cover up another worse smell.
The bathroom was dirty, the tub in particular.
There were 3 lamps in the room, but only one that worked.
by A verified traveler
Posted 26 Sep 2024
No amenities. No furniture. Not even a water glass. Lobby smelled like urine. Roof leaking. No vending operative. Window curtain didnt complete close. Floor greasy and slippery. Complete dump.
Comment from Hotel Management
27 Sep 2024 by Nancy Y., Hotel Management
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
by A verified traveler from Wappingers Falls
Posted 26 Sep 2024
The property seems to have a lot of deferred Maintenance and there was a distinct smell of cigarette smoke in my room.
Comment from Hotel Management
26 Sep 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 10 Sep 2024
