Ratings based on 316 Verified Reviews

3.3 out of 5
80% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 11 Sep 2022
The staff was nice. Place clean but smelled of weed first 2 days there. Found spider and 2 water bugs in bathroom during the nights, but nithing during the day.
Comment from Hotel Management
10 Oct 2022 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
3 out of 5
by A verified traveler

Posted 26 May 2022 on Hotels
Comment from Hotel Management
10 Jun 2022 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6
1 out of 5
by A verified traveler

Posted 23 May 2022 on Hotels
Comment from Hotel Management
10 Jun 2022 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6
1 out of 5
by A verified traveler from Gladstone

Posted 23 May 2022
I realize it was a busy weekend in the area, but we arrived later in the day, with more than enough time to have a room made up (and had even called them to tell them our arrival time). Trash in the trash can, slight smoke smell (non-smoking room), no shampoo provided, no cups/coffee service. Clearly not ready for us. We were glad we were only there to sleep and leave early.
Comment from Hotel Management
19 Jul 2022 by Brand Experience Team, Hotel Management
Hi Chad, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6
2 out of 5
by A verified traveler

Posted 9 May 2022
When checking in the lady who was assisting us she was giving plenty of sass to my mother who wasn’t understanding and just needed better clarifications. Upon going to our room it smelled horrible and there was trash everywhere, no shampoo or soap so we had to go get our own at the local Walmart. When we left the hotel to go see the family we were visiting early that morning we came back late and our room was not cleaned, no beds were made, no new towels, the trash wasn’t even taken out. We stayed three night and every time we came back our room was still untouched, we’d have to go ask for new towels every time. Not to mention every 24 hours we’d have to go back to the front desk and grab a new key for our room, what an incredible inconvenience. Will not stay at the hotel again. Overall a terrible experience. It would be nice to get a full or even partial refund for the difficulty with this property.
Comment from Hotel Management
18 May 2022 by Brand Experience Team, Hotel Management
Hi Tiffany, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith #Team6
1 out of 5
by A verified traveler

Posted 25 Apr 2022 on Hotels
1st room smelled so bad had to change rooms. 2nd room full of bed bugs!!! Will NEVER STAY HERE AGAIN!!
Comment from Hotel Management
18 May 2022 by Brand Experience Team, Hotel Management
Hi Ron, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6
2 out of 5
by A verified traveler

Posted 12 Apr 2022
Comment from Hotel Management
19 Jul 2022 by Brand Experience Team, Hotel Management
Hi Randy, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6
2 out of 5
by A verified traveler

Posted 5 Apr 2022 on Travelocity
3 staff members on 3 different shifts could not get our room keys to work. There was no morning food service, except for coffee in the morning. My room had a hot tub in the bedroom area, yet there was not enough hot water at one time to even fill the bathroom sink, much less a hot tub. The towels were white, almost shredded remnants of what once might have been a usable towel, but at this point, there were literally holes large enough to put several fingers through, and so small, that the bath towel would not even fit around my size 8 body frame. I would describe them as hand towels really, There was no hair dryer, no iron, no complimentary shampoo and conditioner, no extra roll of toilet paper, no Kleenex, no coffee machine, and only 1 tiny bar of soap...most of these items have been a standard motel room feature for the past few decades. I paid $273 for a 2 night stay...never again.
Comment from Hotel Management
18 May 2022 by Brand Experience Team, Hotel Management
Hi Amy, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6
1 out of 5
by A verified traveler

Get charged twice to stay here.

Posted 1 Apr 2022 on Hotels
They charged us when we arrived, after paying online!!! They gave me a different reason than the reservation system. Chalk this one up to experience as I doubt I will recover that money!!
Comment from Hotel Management
18 May 2022 by Brand Experience Team, Hotel Management
Hi Anna, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6
3 out of 5
by A verified traveler

Posted 21 Mar 2022 on Hotels
Comment from Hotel Management
18 May 2022 by Brand Experience Team, Hotel Management
Hi Brad, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Lilith #Team6
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