Ratings based on 204 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Very good experience
Posted 17 Aug 2019 on HotelsOverall it was very good, however, lack of English knowledge sometimes made communication difficult
by A verified traveler from Birmingham UK
Overrated for a 5 Star hotel
Posted 20 Aug 2018For a five star hotel there was no 24hr room service. Bar closed at midnight. Breakfast was very basic with limited choices. If you wanted a boiled egg that would cost you an extra 5 euros because it’s not included in the breakfast buffet. For dinner the quality of food was sub standard for 5 star hotel. The food looks and taste as if it was microwaved for charging at 5 star prices. Staff was very helpful and pleasant but all in all I don’t think this should be 5 star hotel and should have their star rating reviewed.
by A verified traveler from Canada
Posted 12 Aug 2018
Very nice hotel. Staff were extremely friendly. Our disappointment is that they turn off the air conditioning at night and recirculate the outdoor air. It’s just not comfortable enough for sleeping. Also the WiFi in the bedroom is very weak to non functional. It’s too bad because it’s a beautiful hotel, beautiful rooms and great and tranquil setting. However because of the air conditioning we will not be staying there again
by A verified traveler
Posted 11 Aug 2018 on Hotels
by A verified traveler from London
Posted 21 Jun 2018
It's a wonderful hotel, we had a juinor suite which this time overlooked the other side of the hotel away from the road.
The spa was lovely we used it nearly every day and some days we had the indoor pools to ourselves.
The last time we where there was last year in October.
We had breakfast on the outdoor terrace which was really lovely.
by A verified traveler
OK Hotel...doesn't feel like Tuscany
Posted 18 Jun 2018 on HotelsThe hotel is very clean. Bed is comfortable. The sulfur/mineral pool is very nice. The hotel is far from everything, which can be good/bad depending on what your needs are. For dinner and breakfast the restaurant is OK, but not great. For lunch we did not enjoy the food so we had to find places to eat which were around 30 minutes drive.
At check in you are required to sign a massive contract with the hotel which I found quite odd.
When arriving I asked for restaurant, cooking class and other recommendations of things to do. The receptionist said she would have something for us the next day. The next day when I came to ask the reception for a reply they said tomorrow there will be an answer. After that I just used Tripadvisor and four days later still no message from the reception.
by A verified traveler
What a beautiful retreat!
Posted 2 Jun 2018 on HotelsThis was one of the best places we stayed at in Italy! The grounds are gorgeous, the hotel is impeccably clean, the service was courteous and the room was amazing. We lived it so much, that we extended our stay to one more night. We really enjoyed the spa as well!
The only drawback is that it was hard to find anyone from staff in the spa/pool area when we needed to ask some questions.
Other than that - we loved the place and would stay again.
by A verified traveler from Canada
Posted 25 May 2018
水疗中心很舒服，我们在水里泡了很久
by A verified traveler
A great place to go again!
Posted 13 May 2018 on HotelsVery nice facility and good service. A great hotel with thermal spa and they have 6 pools including 2 outdoor pools. It’s a bit out of the popular route but definitely worth the drive. I’d like to go again in sometime. It’s better to go on weekdays when it’s nice and quiet.
Recommended
for Everyoneby A verified traveler
Wonderful stay!
Posted 5 Apr 2018Amazing faculty and incredible view! Highly recommended.
