Ratings based on 10 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2024
by A verified traveler
Worst , should never try.
Posted 14 Jan 2024 on HotelsVery very bad service. There were cockroaches in bathroom and room was also not so great. The worst was breakfast it’s was unacceptable bad. Will never refer or try next time for anyone.
Comment from Hotel Management
1 Sep 2024 by Manoj SinghSales Manager, Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,
by A verified traveler from akron
Posted 15 Jun 2023
Very nice and clean, nice bathroom, very friendly staff, good food in restaurant. Helped us hire a taxi for further travel. Overall nice place!
by A verified traveler
Posted 13 Feb 2023 on Hotels
Comment from Hotel Management
1 Sep 2024 by Manoj SinghSales Manager, Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,
by A verified traveler
Posted 11 Feb 2023
It was al okay staff good। Cleanliness good
A bi noijsy otherwise stay was good.
Comment from Hotel Management
1 Sep 2024 by Manoj SinghSales Manager, Hotel Management
Dear Guest,Namaste!!!It was a pleasure having you stay with us at Hotel Milan Palace - Prayagraj.We thank you for sparing your valuable time to evaluate our hotel and services.We are happy to learn from your feedback that your visit to our hotel was pleasant, comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thanking you with best regards,Yours sincerely,
by A verified traveler
Posted 14 Dec 2022
Miserable Conditions, not well maintained, Absolutely unclean. Facilities Deprived. Poor View. In short not the value what we paid for
Comment from Hotel Management
24 Dec 2022 by Manoj, Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,
by A verified traveler
Posted 5 Dec 2022
Nothing
Literally nothing was good about this property
Comment from Hotel Management
24 Dec 2022 by Manoj, Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Hotel Milan Palace - Prayagraj.On behalf of the management of Hotel Milan Palace - Prayagraj, I would like to thank you for staying with us.At Hotel Milan Palace - Prayagraj we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Milan Palace - Prayagraj.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thanking you with best regards,
by A verified traveler
Posted 13 Nov 2022
Overall good
Comment from Hotel Management
17 Nov 2022 by Manoj, Hotel Management
Dear Guest,Namaste!!!It was a pleasure having you stay with us at Hotel Milan Palace - Prayagraj.We thank you for sparing your valuable time to evaluate our hotel and services.We are happy to learn from your feedback that your visit to our hotel was pleasant, comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thanking you with best regards,Yours sincerely,Manoj SinghSales ManagerEmail: sales@hotelmilanpalace.comMobile: 91 9648939584
by A verified traveler
Posted 27 Jun 2022 on Orbitz
Everything went fine. Decent buffet menu. We were not able to connect to wifi from room.
Comment from Hotel Management
30 Jul 2022 by Hotel Milan Palace, Hotel Management
Sorry to know that you couldn't use WiFi, we have checked and assure you that you wouldn't face the same thing again
by A verified traveler
Posted 28 Jul 2024
Hôtel très bien situé mais quartier un peu bruyant
