Ratings based on 458 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
The Pros
The hotel was clean, and is in a great location next to the beach. I used both the spa and gym.
The Cons
It does not feel like a 4star hotel . In the rooms there was not even a basic phone directory so that you could call the spa or the restaurants independently, so you have to waste time calling reception to put you through.
Service overall is not great, staff are not attentive. On my last day I ordered a desert and didn’t even get to eat it because staff took so long to bring it out and I had to leave . On one occasion I needed to change a spa booking, I called over five times and no one picked up . I was forced to go there in person only to find staff sitting there, I asked why they didn’t pick up and was met with an incoherent response.
The air conditioning was not working in my room and
the room did not have any usb plug ports or other niceties you would expect to see.
Comment from Hotel Management
1 Nov 2024 by Javier Martínez, General Manager, Hotel Management
Dear Lucy, Thank you for sharing this feedback about your recent stay.We are sorry to hear that certain aspects of your stay did not meet your expectations. We understand how important it is for our guests to have seamless access to our services, and we will take note of your comments regarding the phone directory and USB plug ports, as we continuously seek to improve our accommodations. Moreover, we apologize for any inconvenience you experienced with our air conditioning system and will review the situation to ensure it is functioning properly for all guests. Finally, your feedback on the service and response times is concerning, and we will follow up with our team to ensure our usual high standards going forward.Nonetheless, we are pleased that you enjoyed our prime setting near the beach, offering easy access to the sand and sea that make Cala Galdana such a sought-after destination. Our goal is to provide a serene environment where guests can relax and enjoy the natural beauty of Menorca.Kindest regards,Javier Martínez, General Manager
by A verified traveler
Posted 7 Oct 2024
Friendly staff that ensure every need is met
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Marty, Thank you very much for this kind review of your recent stay.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to seeing you again soon.Best regards,Javier Martínez, General Manager
by A verified traveler
Posted 30 Sep 2024
Beautiful location with stunning views, helpful staff and clean spaces
Comment from Hotel Management
1 Oct 2024 by Javier Martínez, General Manager, Hotel Management
Dear Tom, Thank you very much for this kind review of your recent stay.It warms our hearts to hear such enthusiastic feedback from our guests.We are delighted that you enjoyed the breathtaking views, the dedicated service from our staff, and the spotless condition of our facilities. The careful attention to room amenities is part of our commitment to ensure a memorable stay for our guests. We are especially pleased to hear your commendations on the room cleanliness and overall hotel condition, as these are aspects we take great pride in.We look forward to seeing you again soon.Best regards,Javier Martínez, General Manager
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Javier Martínez, General Manager, Hotel Management
Dear Ronald, Thank you very much for this kind review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Javier Martínez, General Manager
by A verified traveler
Posted 17 Sep 2024 on Hotels
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Javier Martínez, General Manager, Hotel Management
Dear Deborah, Thank you very much for your kind review.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our Blue Spa thermal circuit during your stay, which offers a serene escape with the soothing sounds of Cala Galdana's whispering waves.It would be a pleasure to welcome you back. Best wishes,Javier Martínez, General Manager
by A verified traveler
Posted 16 Sep 2024
Really nice hotel, friendly staff and great facilities. Really liked it and will be returning.
Comment from Hotel Management
17 Sep 2024 by Javier Martínez, General Manager, Hotel Management
Dear Raymond, Thank you very much for this kind review of your recent stay.We are overjoyed that your stay at ARTIEM Audax was a delightful one.We are pleased that you enjoyed our welcoming staff, state-of-the-art facilities, and the overall cleanliness and condition of our hotel. Your appreciation for the room amenities fills us with pride, as we strive to provide a comfortable and memorable experience for all our guests.We look forward to seeing you again soon.Best regards,Javier Martínez, General Manager
by A verified traveler
Posted 7 Sep 2024
Great location, clean and has huge efforts to be more eco friendly! Only con was the pool chairs were always full.
Comment from Hotel Management
9 Sep 2024 by Javier Martínez, General Manager, Hotel Management
Dear Jennifer, Thank you for sharing this feedback about your recent stay.We are delighted that you appreciated our commitment to cleanliness and our efforts to be eco-friendly. Our team strives to provide a pristine environment while actively working towards sustainability, which is a cornerstone of our philosophy at ARTIEM Audax.However, we regret that you experienced difficulty finding a pool chair. During peak times, our pool area is quite popular, and we understand how this can be inconvenient. Nonetheless, we hope this did not detract significantly from your overall experience with us.Finally, we are pleased that you enjoyed our hotel's proximity to the stunning Cala Galdana beach. Being just a short walk from the beach allows our guests to easily enjoy the natural beauty of Menorca.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Javier Martínez, General Manager
by A verified traveler
True European seaside resort
Posted 25 Aug 2024 on HotelsGreat stay, excellent location, wonderful staff, beautiful beach. Practical advices: the beach is 2 minutes walk over the cutest bridge, the sunbeds are not free - $25 for two under umbrella, there are two cafes on the beach, where you can get drinks to go, ice cream , milk shakes. TO sit down, you should order food. The best restaurant is up on the cliff El Mirador - great views, good food. You can rent kayaks, paddle boards, and funny slide cars. Most importantly, across the road there is a boat rental - a must to do! You can visit all nearby coves and hidden beaches, the boats are small and easy to operate, Delightful experience.
Comment from Hotel Management
27 Aug 2024 by Javier Martínez, General Manager, Hotel Management
Dear Jane, Thank you very much for your kind review.It fills us with joy to hear that your time at ARTIEM Audax was genuinely enjoyable.We are delighted that you appreciated the serene beachfront location, our warm and attentive staff, and the comfort of your room, which is designed with relaxation in mind. It is wonderful that you also had the opportunity to explore the surrounding area, including boat rentals to visit nearby coves and the delightful dining experience at El Mirador, all part of the unique charm of Cala Galdana. Our aim is to provide an environment where guests can tune into both themselves and nature, and it seems we were able to offer that to you.It would be a pleasure to welcome you back. Best wishes,Javier Martínez, General Manager
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Javier Martínez, Director general, Hotel Management
Estimada Olga,Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Javier Martínez, Director general
