Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Gerencia , Hotel Management
Estimado Edgar, Gracias por permitirnos atenderle en su visita a la ciudad y por compartir su experiencia con nosotros, trabajamos día a día en superar la expectativa de nuestros huéspedes y con usted no será diferente.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Gerencia , Hotel Management
Estimada Dulce, Gracias por su calificación, lo esperamos pronto en iStay Hotel Ciudad Victoria. Reciba un cordial saludo.
by A verified traveler
Posted 16 Nov 2024
I liked the breakfast options, they provided me with a nice introduction to some Mexican cuisines
Comment from Hotel Management
23 Nov 2024 by Gerencia , Hotel Management
Dear Warrun, We appreciate your opinion! We are working hard each day to improve our service and we are glad to know that you enjoy staying with us. we are looking forward to have you back. It will be a pleasure!
by A verified traveler
Posted 12 Nov 2024
Great staff, quick check in and always a great breakfast .
Comment from Hotel Management
12 Nov 2024 by Gerencia , Hotel Management
Dear Wilfredo, We appreciate your opinion! We are working hard each day to improve our service and we are glad to know that you enjoy staying with us. we are looking forward to have you back. It will be a pleasure!
by A verified traveler
Posted 12 Nov 2024
Always good and clean rooms and always a great breakfast
Comment from Hotel Management
12 Nov 2024 by Gerencia , Hotel Management
Dear Wilfredo, We appreciate your opinion! We are working hard each day to improve our service and we are glad to know that you enjoy staying with us. we are looking forward to have you back. It will be a pleasure!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Gerencia , Hotel Management
Estimado Carlos David, Gracias por permitirnos atenderle en su visita a la ciudad y por compartir su experiencia con nosotros, trabajamos día a día en superar la expectativa de nuestros huéspedes y con usted no será diferente.
by A verified traveler
Posted 3 Nov 2024
The hotel is clean, housekeeping ladies were nice to my children when cleaning. The only thing that I was a little bit overwhelmed was the fact that the safe was not working properly and had to go downstairs to get it open. I thought I was going to be moved to another room but they decided to bring another safe later on that day.
Comment from Hotel Management
7 Nov 2024 by Gerencia , Hotel Management
Dear Dulce, Thank you for your honest opinion. We will discuss these issues with the staff. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you will give us another chance to show you that we have improved. Please let me know if you wish to discuss the matter personally.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Gerencia , Hotel Management
Estimada Mayra, Gracias por su calificación, lo esperamos pronto en iStay Hotel Ciudad Victoria. Reciba un cordial saludo.
by A verified traveler from Mapleton
Posted 23 Oct 2024
I like it
Comment from Hotel Management
24 Oct 2024 by Gerencia , Hotel Management
Estimada Eneyra, Gracias por calificar su experiencia, todas sus retroalimentaciones son esenciales para nuestra mejora continua. Esperamos regrese pronto a iStay Hotel Ciudad Victoria. Reciba un cordial saludo.
by A verified traveler
Posted 21 Oct 2024
Very nice hotel for the price, excellent breakfast. We will be back.
Comment from Hotel Management
22 Oct 2024 by Gerencia , Hotel Management
Dear Darryl, We appreciate your opinion! We are working hard each day to improve our service and we are glad to know that you enjoy staying with us. we are looking forward to have you back. It will be a pleasure!
