Ratings based on 959 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Friendly staff, good location
by A verified traveler
Posted 18 Nov 2024
Goog
Comment from Hotel Management
19 Nov 2024 by Ruben Favela , Hotel Management
Hola buen día, muchas gracias por tu amable calificación y comentario de parte de todo el equipo iStay ciudad Juárez y esperamos verte en tu próxima visita. Saludos
by A verified traveler
Posted 12 Nov 2024
Me encanta el servicio aquí. Les pedi si me podían acomodar mi cuarto en un lugar de el hotel y lo hicieron con mucho gusto. Los cuartos súper limpios, desayuno es excelente, internet rápido, y lo mejor es el Staff, todos que trabajan allí. Excelente servicio. Por eso siempre regreso aquí.
Comment from Hotel Management
13 Nov 2024 by Ruben Favela , Hotel Management
Hola buen día, de antemano muchas gracias por tus amables comentarios y calificación de parte de todo el equipo iStay Cd. Juárez. Esperamos verte próximamente en esta tu casa y sin más te deseamos un excelente día.
by A verified traveler
Posted 10 Nov 2024
We like because is very safe, easy parking and very quiet.
Comment from Hotel Management
11 Nov 2024 by Ruben Favela , Hotel Management
Hello, good morning, thank you very much for your rating and comments, on behalf of the iStay team, we look forward to seeing you on your next visit and without further ado, have a great day.
by A verified traveler
Posted 26 Oct 2024
Estuvo solo bien y el desayuno no me lo incluyó pero en general estuvo solo bien
Comment from Hotel Management
26 Oct 2024 by Ruben Favela , Hotel Management
Hola buen día, gracias por tus comentarios y seguimos a tus órdenes para atenderte de lo mejor. De parte del equipo iStay te esperamos pronto.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Ruben Favela , Hotel Management
Hola buen día, muchas gracias por tu amable calificación y seguimos a tus órdenes para atenderte de lo mejor. De parte del equipo iStay te esperamos pronto.
by A verified traveler
Posted 19 Oct 2024
My room was dirty, hair and dirt on the floor, smelled like moisture and feet, we found several roaches, the beds were uncomfortable and old, the countertops are stained, AC was not working during the day, the shower curtain was mid ripped and the main the pool heater wasn’t working and on front desk didn’t let us know.
Comment from Hotel Management
21 Oct 2024 by Ruben Favela , Hotel Management
Hello, good morning, we apologize in advance for the inconvenience caused during your stay and we will take action with the responsible departments. We hope you can give us another chance and serve you as you deserve. Best regards.
by A verified traveler
Posted 19 Oct 2024
The elevator was not working
Comment from Hotel Management
21 Oct 2024 by Ruben Favela , Hotel Management
Hola buen día, gracias por tu amable calificación y esperamos verte pronto en esta tu casa. Saludos
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Ruben Favela , Hotel Management
Hola buen día, gracias por tu amable calificación y esperamos verte pronto en esta tu casa. Saludos
by A verified traveler
Posted 6 Oct 2024
We like this hotel because of how the pool is centralized and right next most 1st floor room
Comment from Hotel Management
7 Oct 2024 by Ruben Favela , Hotel Management
Hello, good day, thank you very much for your rating and comment, we will continue to strive to provide good service and we look forward to seeing you on your next visit. Best regards
