Ratings based on 474 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Great staff, great breakfast, very safe.
Comment from Hotel Management
2 Dec 2024 by rosarioleal, Hotel Management
Good morning, thank you very much for choosing us! We are glad to know that your stay at the hotel was comfortable. Have a great day.
by A verified traveler
Posted 23 Nov 2024
I really enjoyed my stay
Comment from Hotel Management
27 Nov 2024 by rosarioleal, Hotel Management
Thank you for choosing us, have a great day.
by A verified traveler
Posted 15 Nov 2024
Good
Comment from Hotel Management
29 Nov 2024 by rosarioleal, Hotel Management
Buen dia Ernesto, muchas gracias por elegirnos, que tenga un excelente dia!
by A verified traveler
Posted 14 Nov 2024
Dining is a bit pricey and limited
Comment from Hotel Management
27 Nov 2024 by rosarioleal, Hotel Management
Thank you for choosing us. We will take your comments into account to provide you with better service.
by A verified traveler
Posted 13 Nov 2024
There are no windows in the room we stayed it was very sad in there but we were not there for leisure we were there for business. Free breakfast and it’s delicious!!! Very close to the US consulate and you can walk to a mall nearby.
Comment from Hotel Management
27 Nov 2024 by rosarioleal, Hotel Management
Good morning, thank you for choosing us. Your comments help us to offer you a better service. have a nice day.
by A verified traveler
Posted 12 Nov 2024
They let my family and I check in early, that was a plus. Breakfast(included in stay) was really good, Fernanda was awesome! Cleaning ladies were kind and polite. They had free washers and dryers, although there was only one dryer for three washers. Room service was a bit slow. Front desk staff was polite but at times would speak unprofessionally in spanish with disregards to guests being around.
Comment from Hotel Management
28 Nov 2024 by rosarioleal, Hotel Management
Good morning, we will take your comment into account to improve the service we provide. Thank you for visiting us and we apologize for what happened at reception. Have a great day.
by A verified traveler
Posted 8 Nov 2024
Breakfast options and quality can be improved. Laundry room can use some cleaning. Room was small, but cozy. A bit noisy at times. No big deal.
Staff was kind, polite and helpful. Thank you
Comment from Hotel Management
28 Nov 2024 by rosarioleal, Hotel Management
Thank you very much for your comments, they help us to improve the service we provide. Have a great day.
by A verified traveler
Posted 8 Nov 2024
It was nice, bed just kind of hard and room very basic. But what i expected for the cost.
Comment from Hotel Management
8 Nov 2024 by Gerencia Genera, Hotel Management
Sr. Joshua, agradecemos sus comentario el cual tomaremos en cuenta en cuestión de la cama, quedamos a sus ordenes para futuras reservaciones
by A verified traveler
Posted 4 Nov 2024
I have to move to 3 rooms. Firts smell like hospital second I lot of noise like air comoresor every 10 minutes. All smell like septic Drain all there rooms smell a lot I have to close the bathroom dooor and put feebeze to hide the bad olor. Other think big truc pick up Chinese workers like 5:30 am and wake you up the food is ok service is good but need a better deep clean in bathroom and rooms
Comment from Hotel Management
8 Nov 2024 by Gerencia General, Hotel Management
Sr. Ramon, Agradecemos sus comentarios y cuente con que estamos trabajando en ello, para que en futuras estancias a usted o a otros huéspedes no tengan inconvenientes, Quedo a sus ordenes
by A verified traveler
Posted 3 Nov 2024
Would not stay again.
Comment from Hotel Management
8 Nov 2024 by Gerencia General, Hotel Management
Sr. Jose, lamentamos que haya tenido inconveniente en nuestra propiedad, estamos a sus ordenes
