Ratings based on 718 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Salma Lara, Dep. Reservaciones, Hotel Management
We really appreciate your kind comments. Thank you for staying with us!
by A verified traveler
Posted 13 Jan 2025
I spend over 150 days/year in hotels, in the last 5 years I have never feel so comfortable, all the is employees are great and made us feel as we where at home, thanks!
Comment from Hotel Management
14 Jan 2025 by Salma Lara, Dep. Reservaciones, Hotel Management
Thank you for your nice coments. We are so glad that you enjoyed your stay! Hope to see you again soon.
by A verified traveler
Posted 9 Jan 2025
The best part was their staff. Everyone was super friendly. Kudos to Carlos, one of the servers at the breakfast buffet!
Comment from Hotel Management
9 Jan 2025 by Salma Lara, Dep. Reservaciones, Hotel Management
Thank you for your nice coments. We are so glad that you enjoyed your stay!
by A verified traveler
Posted 2 Jan 2025
We stayed 3 nights in two queen size beds. However, the three nights there were fleas that bit my children all 3 nighthawks.
We reported this to the front desk.
They said they were going to fumigate, however we were bitten again that night.
We feel they did not do anything about it.
Comment from Hotel Management
4 Jan 2025 by Salma Lara, Dep. Reservaciones, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your comments with our team and we are going to prevent this type of situations from happening again. I am at your service for any additional comments and I look forward to welcoming you back to Courtyard Ciudad Juárez and improving your impression of our service. Can you provide us more specific details of this incident?Thanks in advance.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Salma Lara, Dep. Reservaciones, Hotel Management
Thank you for your nice coments. We are so glad that you enjoyed your stay!
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Salma Lara, Dep. Reservaciones, Hotel Management
We really appreciate your kind comments. Thank you for staying with us!
by A verified traveler
Posted 24 Dec 2024
Great hotel nice and clean
Comment from Hotel Management
26 Dec 2024 by Salma Lara, Dep. Reservaciones, Hotel Management
We really appreciate your kind comments. Thank you for staying with us!
by A verified traveler
Posted 22 Dec 2024
It was very clean, and the staff was very nice.
Comment from Hotel Management
23 Dec 2024 by Salma Lara, Dep. Reservaciones, Hotel Management
We really appreciate your kind comments. Thank you for staying with us!
by A verified traveler
Posted 14 Dec 2024
In the middle of nowhere
Comment from Hotel Management
14 Dec 2024 by Salma Lara, Dep. Reservaciones, Hotel Management
We really appreciate your kind comments. Thank you for staying with us!
