Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Very good
by A verified traveler
Posted 30 Dec 2024
Great service
Comment from Hotel Management
1 Jan 2025 by JVD, Hotel Management
Buenas noches señor Luisagradecemos su preferencia y sus comentarios de retroalimentacióntrabajaremos para seguir siendo su mejor opción en próximas visitas.
by A verified traveler
Posted 27 Dec 2024
Everything went great
Comment from Hotel Management
1 Jan 2025 by JVD, Hotel Management
Buenas noches Señor Rogelioagradecemos su preferencia y sus comentarios de retroalimentacióntrabajaremos para seguir siendo su mejor opción en próximas visitas.
by A verified traveler
Posted 22 Dec 2024
I have traveled the world and this was one of the worst hotels that I have ever stayed at. The room was small, outdated and dirty. The bed was tiny and uncomfortable. The food was awful and the customer service was rude and dismissive. When I wanted to discuss issues with my reservation with the manager, the manager was never present. In the USA Marriott is generally recognized as a quality hotel. How this hotel ever became a part of the Bonvoy group and to have the Marriott flag is incomprehensible I would not recommend that anyone stay at this hotel.
Comment from Hotel Management
1 Jan 2025 by city express by Marriott Ciudad Juarez, Hotel Management
Good evening Mr. Miguel AngelesWe apologize in advance for any inconvenience you may have experienced. We would also like to know more details about your case, since we have reviewed your reservation and it seems that you were unable to show up on the day of your check-in with us.We look forward to your comments so that we can better follow up on your comment.
by A verified traveler
Posted 7 Dec 2024
Excellent service
Comment from Hotel Management
12 Dec 2024 by JVD, Hotel Management
señor Sergio agradecemos su hospedaje y sus comentarios de retroalimentación, trabajaremos para seguir ofreciendo un hospedaje de calidad.
by A verified traveler
Posted 27 Nov 2024
Vv
Comment from Hotel Management
28 Nov 2024 by JVD, Hotel Management
Señor SalvadorAgradecemos sus comentarios, seguiremos trabajando para ofrecerle un mejor servicio en su siguiente visita.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by JVD, Hotel Management
Agradecemos su estancia y sus comentarios, mejoraremos para seguir ofreciendo un servicio de su preferencia.
by A verified traveler
Posted 12 Nov 2024
Good for the price
Comment from Hotel Management
13 Nov 2024 by JVD, Hotel Management
Agradecemos su estancia y sus comentarios, trabajaremos para seguir ofreciendo un servicio de calidad.
by A verified traveler
Posted 12 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by JVD, Hotel Management
Agradecemos su estancia y sus comentarios, trabajaremos para seguir ofreciendo un servicio de calidad.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by JVD, Hotel Management
Gracias por su preferencia y comentarios, los esperamos en su próxima visita.
