Ratings based on 89 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
Place was beautiful Rustic. The only problem is that out room was facing road and I did not sleep a bit! Non stop & by non stop I mean NON stop noise of trucks & cars! Also, if you have any physical limitations you want to make sure they don’t give you a room upstairs; no elevators.
Comment from Hotel Management
11 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Dear Cynthia,We appreciate your comments and rating, we are working to reverse the noise in two of our rooms, we appreciate your time, you are always of great help.Kind regards.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Estimado Atanael; Agradecemos su valoración y deseamos regrese muy pronto. Saludos cordiales
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Estimado Huésped; Agradecemos su tiempo para valorar nuestro Hotel, es un placer poderles servir, los esperamos muy pronto. Saludos cordiales
by A verified traveler
Hermoso lugar.
Posted 5 Mar 2024 on HotelsMuy bonito lugar, algo ruidoso porque está a pie de carretera. Tiene el inconveniente de que el baño no tiene ventilación propia, se ventila con la habitación. No tiene mosquiteros y si hay mosquitos. La atención es excelente y el desayuno buffet delicioso!
Comment from Hotel Management
15 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Estimada Sra. Patricia; Es un gusto para nosotros leerle; sus comentarios y valoración nos ayudan para seguir mejorando constantemente, valoraremos las sugerencias y esperamos pueda regresar pronto. Saludos cordiales
by A verified traveler
Posted 26 Feb 2024
We loved how quiet and lovely this property was. The room was huge. Shower was the best we have had in Mexico. Lots of hot water. The grounds are great. The restaurant on site served a delicious meal with wine. Continental breakfast in the morning provided everything we needed. It’s on its own - not within walking distance of shops or nightlife…exactly what we were looking for. Loved it. Check in was seamless. The attendant was so helpful and friendly - as was everyone we encountered.
Comment from Hotel Management
15 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Dear Ms Norm,Thank you very much for your comments and evaluation, it is a pleasure for us to serve you and make you feel at home, we always look for ways to improve and continue working to give you the best.We hope you return very soon.Greetings from the entire work team.
by A verified traveler
Posted 20 Feb 2024
Excellent stay to visit the monarch butterfly sanctuary in Rosario which is about one hour drive. Very convenient location so we could enjoy the area without being in a rush. Our room was spacious and had the pleasant sound of the spring water. There is some road noias it's right next to the road. But we alway use the white noise app with ocean sounds to sleep so we were very comfortable. Staff are very pleasant and there is a snack bar and restaurant in the facility. Other restaurant options are only 15 minutes away in Cuidad Hidalgo. We will definitely stay here again!
Comment from Hotel Management
16 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Dear Mr. QaiserThank you very much for your evaluation and comments, for us it is of utmost importance since they help us motivate ourselves and continue improving day by day to always give you the best, on behalf of the entire team, thank you, and we hope you return very soon.Kind regards
by A verified traveler
Posted 16 Feb 2024
Lovely place
Comment from Hotel Management
16 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Estimada Marilyn;Muchas gracias por su valoración y comentarios, los esperamos de regreso en esta su casa. Saludos.
by A verified traveler
Posted 14 Feb 2024 on Orbitz
The staff were helpful and kind. The rooms were clean and nice temperature. Unique and rustic structure. We would stay there again.
Comment from Hotel Management
17 Jul 2024 by Hotel Ex Hacienda el Molino , Hotel Management
Dear Brian,An apology for the delay, we had changes on the platform and we lost communication, we hope you had a pleasant stay and above all that you can return to this your home very soon.Kind regards.
by A verified traveler
Posted 14 Feb 2024
The place is next to a highway, with cars around the night. You won't sleep.
by A verified traveler
Beautiful inside but big difference outside
Posted 13 Feb 2024 on HotelsThe pictures shown are true of the inside and rooms but the gardens and pools are all dry. I assume it’s because of the time of year but I feel it should be stated. I was hopeful to walk around this area but it was not inviting at all. The hotel is situated next to a very busy highway and unfortunately we received a room that had windows facing the highway. It was incredibly noisy even with ear plugs. I feel if I would’ve told the staff, they would’ve corrected the issue and put us in a different room but I was too tired to get up. Even though the staff was super attentive, I wouldn’t come back.
