Ratings based on 62 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from North vancouver
Posted 16 Aug 2023
The property was awesome. Nice and clean, well setup. When we asked the staff if we could move to a different room to avoid some street noise they moved us and upgraded us without charging more!
Comment from Hotel Management
17 Aug 2023 by saludos, Hotel Management
Thank you very much for your comments, it is a pleasure to serve you. We hope to have you back soon, regards
by A verified traveler
Posted 1 Jul 2023
Great staff and service. Clean and safe
Comment from Hotel Management
5 Jul 2023 by saludos, Hotel Management
Thank you for your preference and good comments, it was a pleasure serving you. Greetings.
by A verified traveler
Posted 23 Feb 2023
Excellent place to walk downtown or go to the north beach malecón and other attractions. I visited the local market in the morning which was a short 10 minutes walk. The rooms are large and with a kitchen plus living room. Plenty of space to relax
Comment from Hotel Management
15 Mar 2023 by saludos, Hotel Management
Le agradecemos mucho sus comentarios, esperamos nos visite nuevamente, un placer servirle.
by A verified traveler
Posted 18 Jan 2022
The hot water was not enough for shower it. I did not see any swimming pool, even though, there is one in the picture.
Comment from Hotel Management
19 Jan 2022 by Saludos, Hotel Management
Good afternoon, Mr Jose. thanks for his comment. It helps us improve to provide you with the desired service.
The pool and gym area are located on the second level.
by A verified traveler
Posted 15 Jan 2022
Clean, spacious and welcoming. We chose this hotel because it was dog friendly and there was an enclosed grassy courtyard around the pool where the dogs could roam and we could relax. The parking is secure, underground so that was great too as we were loaded up for our journey from Canada to Merida. Highly recommend!!
Comment from Hotel Management
17 Jan 2022 by Saludos, Hotel Management
Thank you very much for your comments and experience with us. We hope you continue to choose us as your lodging option. We wait for you back.
by A verified traveler
Posted 30 Dec 2021 on Hotels
Comment from Hotel Management
6 Jan 2022 by Saludos , Hotel Management
Muchas gracias por sus comentarios.
Esperamos tenerle de nueva cuenta con nosotros en su hogar porto real.
by A verified traveler
Posted 7 Dec 2021 on Hotels
Refrigerator broken, lied about bed size, supposed to be queen, was double. Need to say pet fee up front and how much. Overall, was nice, but fix your frig and website!
Comment from Hotel Management
12 Dec 2021 by Muchas gracias., Hotel Management
Buenos días , el equipo de su casa Porto Real agradece sus valiosos comentarios y su retroalimentación, ya que nos permite conocer y trabajar en nuestras areas de oportunidad para erradicarlas y generar experiencias únicas y valor para nuestros clientes.
by A verified traveler
Posted 31 Jul 2021
Good accommodations for short stay
Comment from Hotel Management
19 Aug 2021 by Regards, Hotel Management
Thank you!
Hope you visit us again!
Regards
by A verified traveler
Posted 19 Jun 2021
Huge place nice, clean and safe. Definitely recommend and very easy to find taxis.
Comment from Hotel Management
20 Jun 2021 by muchas gracias., Hotel Management
Muchas gracias por sus comentarios y compartir su experiencia. Esperamos tenerle de nueva cuenta con nosotros.
by A verified traveler
Fantástico!
Posted 30 May 2021 on HotelsSimplemente excelente. Relación calidad/precio inmejorable, instalaciones impecables, buena ubicación, comodidad, amplitud, la piscina fabulosa y todo el personal es muy amable y te hacen sentir en casa.
Mención especial para Paul, Vanessa, Cristian y los vigilantes, todos son excepcionales y ayudan en todo momento. Obviamente repetiré en mi siguiente visita!
Comment from Hotel Management
30 May 2021 by Saludos, Hotel Management
Muchas gracias por sus comentarios y compartir su experiencia. Esperamos tenerle de nueva cuenta con nosotros.
