Ratings based on 409 Verified Reviews

3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 22 Nov 2024
The view
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Oct 2024
2 out of 5
by A verified traveler

Posted 5 Aug 2024
The hotel is not very clean. The room I had smelled damp and the sheets were wet.
2 out of 5
by A verified traveler

Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Jonathan Rodriguez , Hotel Management
Buenos días Gracias por hospedarse con nosotros, lamentamos mucho su mala experiencia en nuestra propiedad. Para nosotros es muy importante que se sientan en casa.Su calificación nos ayudará a mejorar nuestro servicio y esperamos tenerlo con nosotros nuevamente y cambiar su perspectiva.Excelente día
2 out of 5
by A verified traveler

Necesita mucho mantenimiento

Posted 24 Dec 2023 on Hotels
hotel en malas condiciones, mantenimiento pobre
5 out of 5
by A verified traveler

Posted 18 Aug 2023
Grew staff!
3 out of 5
by A verified traveler

Posted 28 Jul 2023
The restrooms in the lobby were very dirty
4 out of 5
by A verified traveler

Posted 7 Apr 2023 on Hotels
The area around the hotel was a bit run down & scary to drive through at night, but the hotel itself was very clean and the check-in staff & bellman were extremely friendly & attentive. We arrived late & chose to eat at the restaurant in the hotel. There were just 2 of us & neither spoke much Spanish. We ordered a Cerveza (beer) & a rum & coke. The waitress had to send another waiter over to take our order, which was fine. He took forever to bring our drinks out. Then my boyfriend ordered a hamburger & fries & I order the ceviche. After a very long wait, they brought his meal out & said mine would be out shortly. I told him to go ahead & it his while it was hot. By the time mine came out, he was through eating, & to top it off, my ceviche tasted like they had just made it. The fish had not been properly marinated long enough & I could not eat it. Needless to say, the hotel restaurant food & service was horrible, but our room & interaction with the rest of the hotel staff was excellent!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Mar 2023
1 out of 5
by A verified traveler

Posted 7 Feb 2023
Everything it’s completely dirty, floors, furniture, the property it’s literally falling apart, do not book this property
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