Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We booked this hotel 5 month in advance. Our flight schedule 3 month ago and change to leave a day earlier we tried to see if they would let us come a day earlier and they would not honor the change and wanted another day at full rate. To top it of they wound not refund us since they have a no refund policy
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Thank you for your feedback. We sincerely apologize for any inconvenience you experienced.We understand how travel changes can be challenging. In this case, the reservation was made under a non-refundable policy, which means adjustments or refunds are typically managed through the booking platform. Unfortunately, this limited our ability to make changes directly.We hope to have the opportunity to welcome you in the future and provide a stay that exceeds your expectations, Mr. Michael.
by A verified traveler
Posted 23 Nov 2024
Friendly staff, beautiful blend of building and gardens; great facilities and pool.
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the friendly service, the beautiful blend of our building and gardens, as well as our facilities and pool. It was a pleasure having you with us, and we truly appreciate your feedback. We look forward to welcoming you again soon for another great stay!
by A verified traveler
Posted 23 Nov 2024
The check in was perfect. We really appreciate after plane delay. We highly recommend.
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Dear Genner, thank you so much for your kind words! We're delighted to hear that your check-in experience was smooth, especially after the plane delay. We truly appreciate your recommendation and look forward to welcoming you back in the future.Warm regards,
by A verified traveler
Posted 22 Nov 2024
We arrived and they were overbooked so they walked us to a different property. This would’ve been ok since they were not going to charge us, but the Highway exit to get there was closed due to a truck accident so we had to find other accommodations since we were in a different country and not familiar with the area. Extremely inconvenient after a day of traveling. We made this booking on the same day so the hotel should’ve closed out their inventory instead of allowing us to book.
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Dear Mr. Paul, Thank you for sharing your experience. We sincerely apologize for the challenges you faced upon your arrival. Due to a storm in the city that affected our operations, we were unable to accommodate you as originally planned. We understand how frustrating this must have been, especially after a long day of travel, and regret the inconvenience caused. We appreciate your understanding and patience during this time, and we hope you were able to find suitable accommodations. We would love the opportunity to welcome you again under better circumstances.Warm regards,
by A verified traveler
Posted 21 Nov 2024
👍
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Estimado señor George, ¡Gracias por tu comentario positivo! Apreciamos mucho tu apoyo y nos alegra saber que tu experiencia fue excelente. ¡Esperamos darte la bienvenida nuevamente pronto!Saludos cordiales,
by A verified traveler
Posted 21 Nov 2024
Loved the staff
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Dear Paula, Thank you so much for your kind words! We're thrilled to hear that you loved our staff. They work hard to ensure every guest has a great experience, and your feedback truly means a lot to us. We look forward to welcoming you again soon!Warm regards,
by A verified traveler
Posted 19 Nov 2024
First the good. Friendly staff, nice pool area, good gym, great breakfast, comfy beds, walking distance to supermarket and restaurants. Now the not so good. Room smelt of damp, curtains and blinds were covered in mould, shower was lukewarm and zero noise insulation, could hear every word and snore from room next door
It is an older property and has a certain charm
compared to modern concrete boxes but the damp and noise insulation need addressing
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Dear Mr Jon, Thank you for sharing your valuable feedback with us. We truly appreciate your kind comments about our friendly staff, pool area, gym, breakfast, and the convenience of our location.We regret to hear about the issues you encountered with your room. Please know that this is not a common issue across our property, but rather specific to the room you were assigned. We are intervening immediately to address these concerns and ensure that the room meets the high standards set by Hilton International.We sincerely apologize for the inconvenience, and we are committed to improving these areas. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,
by A verified traveler from voorhees
Posted 19 Nov 2024
I liked the breakfast, the service, the pool and the hot tub.
The room was big and comfortable.
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Dear Mrs Yana, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast, service, pool, and hot tub. It's also great to know that you found your room to be spacious and comfortable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon!Warm regards,
by A verified traveler from GREENACRES
Posted 19 Nov 2024
Clean property, súper friendly staff. Everyone was very helpful.
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Thank you so much for your kind words, dear Chekirath! We're delighted to hear that you found our property clean and our staff friendly and helpful. Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay!Warm regards,
by A verified traveler from Cherry Hill
Posted 18 Nov 2024
Comment from Hotel Management
27 Nov 2024 by María José - Gerente de operaciones, Hotel Management
Estimada Zvika, ¡Gracias por su comentario y por calificarnos con 4 de 5! Nos alegra saber que disfrutó de su estancia con nosotros. Sus comentarios son muy valiosos para nuestro equipo, y nos encantaría recibirlo nuevamente para asegurarnos de que su próxima visita sea una experiencia 5 de 5. Si tiene alguna sugerencia o necesidad, no dude en contactarnos directamente.Esperamos darle la bienvenida pronto.Saludos cordiales,
