Ratings based on 351 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
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Comment from Hotel Management
11 Nov 2024 by Tatenda , Hotel Management
Thank you Amir, we look forward to welcoming you back
by A verified traveler from New York
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Alexandros, Hotel Management
Hi Makiko, Thank you for your feedback. We hope to see you again soon!
by A verified traveler
Posted 20 Oct 2024
Check in experience is different for different customers . We were not welcome when we got to the hotel. Some customers got served coffee and told all about the facilities of the hotel We got none. We were told we would receive a text when our room was ready, but didn’t receive that either.
Comment from Hotel Management
20 Oct 2024 by Iulia , Hotel Management
Thank you for sharing your feedback, Neresh. We are sorry to hear about your check-in experience and that it did not meet your expectations. We strive to provide a warm welcome and personalized service to all our guests, and it is clear that we fell short in your case. I appreciate you bringing this to our attention.We guarantee you that future stays will only get better.We hope to have the chance to welcome you back at our London oasis
by A verified traveler
Posted 17 Oct 2024
Clean & perfect
Comment from Hotel Management
17 Oct 2024 by Iulia, Hotel Management
Thank you for your wonderful feedback and kind words, David We cannot wait to welcome you back at our spotless London oasis.
by A verified traveler
Posted 16 Oct 2024
Everything was perfect. From the manager to the cleaning staff and everyone in between they couldn’t have been more friendly or professional. 3 great restaurants and the room was awesome, great view. Hotel is dead square in the middle of everywhere you want to go. Great location.
Very upscale and safe area , at 2 AM on the street felt safer than at home. A 4 star hotel rating is well deserved.
Comment from Hotel Management
16 Oct 2024 by Iulia, Hotel Management
Wow, thank you for the awesome feedback! We’re so glad to hear you had a blast with us! From our friendly team to those tasty restaurants, it sounds like you really hit the jackpot. And how great is that view?! We can't wait to have you back for more fun adventures. Until next time!
by A verified traveler
Posted 5 Oct 2024
Great stay!
Comment from Hotel Management
5 Oct 2024 by Iulia , Hotel Management
Thank you for your wonderful words, Ashley We are already looking forward to welcoming you back to our London oasis.
by A verified traveler
Posted 28 Sep 2024
Cool place, great location, friendly staff. Not cheap, but for the quality in line with other places.
Comment from Hotel Management
1 Oct 2024 by Alexandros, Hotel Management
Hi David,Thank you so much for taking the time to leave feedback for us and for your kind words. We hope to welcome you back very soon!
by A verified traveler
Posted 27 Sep 2024
Cute and cozy boutique hotel. Stayed one night for a long layover and it was close to a restaurant I wanted to try while in London. The bird / treehouse theme was quite noticeable throughout. A bit over the top. Rooms were small but still comfortable. Great views of the buildings and monument across the street. Witnessed the sunset from the window seat which was cute. Plenty of charging stations in the bedroom. The bed and pillows were super comfortable. Best part of the room.
However, the bathroom didn’t have any electrical outlets, just an outlet for shavers. So odd and a major flaw in the design. I Felt out of place and uncomfortable blow drying my hair in the vestibule where the nearest mirror and outlet was located. Hotel should rectify this. I likely will not return due to this.
Comment from Hotel Management
27 Sep 2024 by Anastasia , Hotel Management
Thank you for sharing your feedback. We're glad to hear that you enjoyed the bird/treehouse theme and found the bed and pillows super comfortable. It's also great to know you had a chance to witness the sunset from the window seat!However, we're truly sorry to hear that the bathroom design did not meet your expectations, particularly the lack of outlets, and understand how inconvenient that must have been. We appreciate your suggestion and will certainly pass this along to our design team for future improvements.We hope you’ll reconsider and give us another chance in the future!
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Anastasia , Hotel Management
Thank you for this wonderful rating!!
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Iulia, Hotel Management
Thank you for your wonderful feedback, Mark We are looking forward to welcome you back at our London oasis!
