Ratings based on 985 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from san francisco
Posted 10 Dec 2024
Excellent choice of hotel ,special thanks. to Juan , Kalifa, Adeline ( Rockwell ), the super attentive manager of Rockwell (didn’t get his name )and his assistant , Fred the night manager and the breakfast team of Rooftop . Everyone were very gracious, kind and efficient ,we greatly appreciated all the help and directions which made our stay worthwhile. This hotel is very clean and we felt safe though near Trafalgar Square and their restaurant ,Rockwell,has great selections of small plates , we liked the Bao ( tender and flavorful beef)cod croquettes, slider and of course the desserts limoncellomisu, soft donuts and wife’s favorite Aperol spritz . Thank you team Trafalgar London St James , what a lovely , comfortable stay @ your hotel for the 3rd time , looking forward for next one .
Comment from Hotel Management
10 Dec 2024 by Madoolika, Hotel Management
Dear Guest,Thank you so much for your kind and detailed review. We are delighted to hear that you had such a memorable stay with us at Trafalgar St. James! It's wonderful to know that you enjoyed the service from our team, including Juan, Kalifa, Adeline, the manager at Rockwell, Fred, and the Rooftop breakfast team. We will be sure to pass on your appreciation to everyone.We’re also glad to hear that you enjoyed our Rockwell restaurant, especially the Bao, cod croquettes, sliders, and desserts, as well as the Aperol spritz! Your feedback means a lot to us and it’s always a pleasure to welcome guests back for multiple stays. We truly value your loyalty, and we look forward to welcoming you again for your next visit to London. Until then, take care and thank you for making us your hotel of choice.Warm regards, MadiTrafalgar St. James Team
by A verified traveler
Posted 6 Dec 2024
Good spot for tourist
Comment from Hotel Management
7 Dec 2024 by madoolika, Hotel Management
Dear Guest,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a great experience with us. It was a pleasure hosting you, and we’re so glad everything met your expectations. Your kind words motivate us to keep delivering excellent service. We look forward to welcoming you back on your next visit!Warm regards, MadiReception Supervisor
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by madoolika, Hotel Management
Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you had such a wonderful experience with us. We look forward to welcoming you back on your next visit!RegardsMadiReception Supervisor
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
22 Nov 2024 by Reservations Team, Hotel Management
Dear Zaira, Thank you for sharing your lovely feedback following recent visit with us! It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 13 Nov 2024
Very lovely, staff very helpful, kind and accommodating. Rooftop has beautiful views, and location is perfect. Close to the casinos and Charing train station. Will definitely return! Thank you for everything!
Comment from Hotel Management
22 Nov 2024 by Reservations Team, Hotel Management
Dear Zaira, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff and amenities. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 12 Nov 2024
Excellent location right on Trafalgar.
Exceptional staff.
Quiet.
Comment from Hotel Management
22 Nov 2024 by Reservations Team, Hotel Management
Dear Jeffrey, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 25 Oct 2024
Staff was excellent! Great location.
Comment from Hotel Management
4 Nov 2024 by Reservations Team, Hotel Management
Dear Lori Ellen, Thank you for sharing your lovely feedback following your recent visit with us! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 10 Oct 2024
It is a very traditional hotel from the outside but the rooms have been totally renovated and are equipped with all the up to date facilities and comforts.
Comment from Hotel Management
18 Oct 2024 by Reservations Team, Hotel Management
Dear xxxx, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time, it was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 7 Oct 2024
This was an excellent hotel with an excellent location. The staff were professional and very helpful!! The only reason I gave 4 stars was because of construction going on in the lobby while we were there - a bit of a disruption. However, we were warned ahead of time that the construction was going on. I wish we had stayed after the construction was completed!
Comment from Hotel Management
18 Oct 2024 by Reservations Team, Hotel Management
Dear Cynthia, Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff and location. It was a pleasure having you staying with us. We would like to apologize for any inconvenience caused by the construction. Thank you for choosing our hotel and we are looking forward to your next visit when the renovations are completed. Kind Regards, Trafalgar St James Team
