Ratings based on 873 Verified Reviews
2.4 Room cleanliness
2.7 Service & staff
2.2 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Clean room & bathroom/shower, comfortable clean bed. Lovely old house turned into an affordable hotel. Stairways a bit tired. Excellent location for tube within central London.
Friendly staff & a relaxing reception area on ground floor for coffee etc, perfect room from a bygone era!
by A verified traveler
Posted 11 Nov 2024
was not as expected.
Comment from Hotel Management
12 Nov 2024 by Author, Hotel Management
Dear Guest,
We apologize that your experience was not as expected. We value your feedback and would like to understand more about the issues you faced. Please reach out to us at guestsupport.na@oyorooms.com so that we can assist you further.
Thank you,
Team OYO
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your valuable input as it helps us improve our services. We apologize for any inconvenience caused during your stay.
We understand that cleanliness is of utmost importance and we strive to maintain high standards in all our properties. Rest assured, we will investigate this matter immediately and take the necessary measures to ensure a better experience for our guests.
If there is anything else we can assist you with, please feel free to reach out to our team at guestsupport.na@oyorooms.com. We are here to help.
Best regards,
Team OYO
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
Hi, Leleana! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 16 Oct 2024
Everything was good for the price, the halls if the hotel should be renovated but they're working on it at the moment. Central London, great location, good prices, just needs to be updated.
Staff are friendly and helpful.
Comment from Hotel Management
17 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your kind words about our friendly and helpful staff. We understand your concern regarding the renovation of the hotel halls, and we want to assure you that we are currently working on it. We strive to provide a comfortable stay at great prices in a convenient location like Central London. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 31 Aug 2024
Excellent hotel staff. Hotel itself was a little outdated but fit for purpose and had a small fan in room, which was handy this time of year.
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Hi, Daniel! Thank you so very much for your kindness. We are absolutely thrilled that you enjoyed your visit with us and we hope to see you again, soon. Regards, Lisa
by A verified traveler
Family stay after Lords cricket
Posted 19 Aug 2024 on HotelsWe stayed here with our two children as was heading to Lords for the cricket. Great location for that and a nice big room with two doubles but other than that this is a hotel we will not be returning too. Our room was really very tired, broken chair in room, carpets torn and held down with tape on stairs, one of the bed was so saggy it made us laugh, the bathroom was grim, toilet needed descaling, broken floor tiles, wood on edge of bath was damp and rotten, ceiling paint was peeling.
It could be a wonderful hotel given some love and the staff we met were lovely.
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Hi, Guest! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 19 Aug 2024
The hotel was not clean overall. The room was dirty especially the bathroom. The key pad at the main entrance is faulty, we struggled to get in after midnight. The staff were nice. The area is nice. Shops close by and a tube station.
by A verified traveler
Posted 16 Aug 2024
We checked in and promptly decided to find another place to stay. It was filthy.
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
We are sorry for the inconvenience caused to you, Ashley! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
by A verified traveler
Terrible room, Avoid!
Posted 16 Aug 2024 on HotelsRoom wasn't in the best condition when I arrived which was late due to work. Shower didn't work, TV didn't work, slight dribble of lukewarm water from the sink was the best you could get. Room was very dirty, big crack on the window. Definitely one of the worst hotels I've stayed in & I use quite a few in the area. Only reason I used this one was that the usual price was much cheaper; now I know why. Looks like I got the room these hotels use for the late check in singlesvstaying just the one night.
