Ratings based on 916 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Lovely hotel and excellent staff. Well equipped stylish rooms. Great bar and dining area. Well located.
Comment from Hotel Management
22 Nov 2024 by Miranda, Hotel Management
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and bedroom offerings were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by B England, Hotel Management
Dear Melissa,I am delighted to see you had such a memorable stay with us and I look forward to welcoming you back to The Mayfair Townhouse soon.Warm regards,BenBen EnglandFront Office Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by B England, Hotel Management
Dear Soterios,I am delighted to see you had such a memorable stay with us and I look forward to welcoming you back to The Mayfair Townhouse soon.Warm regards,BenBen EnglandFront Office Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Miranda, Hotel Management
Dear Robert, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Nov 2024
The rooms were luxurious and comfortable,
a shout out goes to Lazea who whent above and beyond with customer service ensuring that my stay exceeded all expectations
Comment from Hotel Management
14 Nov 2024 by B England, Hotel Management
Dear Michael,Thank you for taking the time to provide feedback from your recent experience with us.I am delighted to see you had such a memorable time with us and that Lazea in particular stood our during your interactions with our team.I look forward to welcoming you back to The Mayfair Townhouse soon.Warm regards,Ben EnglandFront Office Manager
by A verified traveler
Posted 13 Nov 2024
My husband and I were here on our honeymoon and were very disappointed with our experience at The Mayfair Townhouse.
Upon arrival there were multiple people working but no-one offered to help with baggage or opening the door (probably stupid thing to comment on but considering it is a "luxury" hotel, would've thought this would happen). Check in was fast but we had no help brining our bags up and the corridors are tiny so this was a little difficult. The room was also not great. (*Not blaming the hotel for this as this is the room we chose, but making the comment so others know). It was a lot smaller than described & shown in pictures, and wasn't updated. The shower leaked anytime you used it since the door was not flush with the tub which was annoying. The location of the hotel is great and you have a short walk to the tube & sights, which was pretty much the only positive to this hotel.
The hotel staff was also unkind. At every interaction we had with them, they visibly showed signs of being putt out to help, to greet, and to offer assistance. We felt like a huge bother just being near any staff here (we asked for turndown service one night, and to have a taxi called for us to the airport, otherwise we made no other requests).
If you're looking for a hotel that is close to a lot, then this is it. If you're expecting anything else from this hotel, go elsewhere. Was overall very disappointed and will not be back & cannot recommend. Cannot recommend at all.
Comment from Hotel Management
15 Nov 2024 by Miranda, Hotel Management
Dear Hannah, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you have experienced and rest assured, your feedback will be relayed to our team. Our front office manager has reached out to discuss your experience further.
by A verified traveler
Posted 13 Nov 2024
Perfect
Comment from Hotel Management
13 Nov 2024 by B England, Hotel Management
Dear Mark,I am delighted to see that you had such a memorable experience with us at The Mayfair Townhouse and I look forward to welcoming you back very soon!Warm regards,Ben EnglandFront Office Manager
by A verified traveler
Posted 10 Nov 2024
loved it
Comment from Hotel Management
11 Nov 2024 by B England, Hotel Management
Dear Christopher,Thank you for taking the time to provide feedback concerning your recent stay with us.I am delighted to see you had such a memorable time with us and I look forward to welcoming you back to The Mayfair Townhouse soon.Warm regards,Ben EnglandFront Office Manager
by A verified traveler from Miami
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by B England, Hotel Management
Dear Alfonso,Thank you for taking the time to share feedback from your recent stay with us.I am happy to see you had a comfortable stay and look forward to welcoming you back to us soon.Warm regards,Ben EnglandFront Office Manager
by A verified traveler from San Francisco
Posted 8 Nov 2024
Great location
Comment from Hotel Management
8 Nov 2024 by B England, Hotel Management
Good Morning Yan,I am delighted to see you had such a memorable time with us and I look forward to welcoming you back to The Mayfair Townhouse in the future.Warm regards,Ben EnglandFront Office Manager
