Ratings based on 965 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Guildford
Posted 7 Jan 2025
We had a great family time. Thanks
Comment from Hotel Management
7 Jan 2025 by The Guest Relations Team, Hotel Management
Dear Han,That’s wonderful to hear! We’re thrilled that you and your family had a great time. Thank you for sharing your experience with us!
by A verified traveler
Posted 4 Jan 2025
Worst reception and management service, Not welcome
Comment from Hotel Management
5 Jan 2025 by GRM, Hotel Management
Dear Mr Alrasheed,Thank you for taking time to write your feedback.We make every effort to provide our guests with exceptional service, and it seems we did not meet your expectations on this occasion. However, we know late check in was provided to due specific room number you have requested. At the same time as a form of compensation we provided late check out for all your three rooms, complimentary till 3 pm.Our dedicated team of professionals is usually recognized for their warm welcome and attentive service, so it is disheartening to learn that you did not feel this during your stay. We strive to provide a better experience, ensuring every guest feels valued and welcomed.
by A verified traveler
Posted 31 Dec 2024
Great stay
Comment from Hotel Management
1 Jan 2025 by The Guest Relations Team, Hotel Management
It's truly delightful to learn about your great stay at The May Fair, A Radisson Collection Hotel. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and we are glad to hear that we were able to leave a positive impression.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by The Guest Relations Team, Hotel Management
Thank you so much for your 5 stars review.We look forward to hosting you again soon, and hope to exceed your expectations on your next visit.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
13 Jan 2025 by The Guest Relations Team, Hotel Management
Dear B,We are delighted to hear that your experience at The May Fair, A Radisson Collection Hotel, was a positive one. It is always a pleasure to receive such encouraging feedback from our valued guests. Your positive remarks are a testament to the continuous effort and dedication of our team. We strive to provide a unique and enjoyable experience for each of our guests and it is heartening to learn that we are achieving this goal. As we aim to exceed the expectations of all our guests, your positive feedback will serve as an added motivation for us to maintain our high standards and quality of service. Once again, we are grateful for your kind words and look forward to welcoming you back to The May Fair, A Radisson Collection Hotel, in the near future.Regards,
by A verified traveler
Posted 22 Dec 2024
Lovely hotel
Comment from Hotel Management
22 Dec 2024 by The Guest Relations Team, Hotel Management
Dear Mandy,Your positive words brighten our day! It brings us immense joy to know that you've had a great time at The May Fair, A Radisson Collection Hotel. Your satisfaction is something we strive for every day and your feedback makes all our efforts worthwhile.Creating a delightful experience for our esteemed guests, such as yourself, is at the heart of what we do. Our team is dedicated to providing the best possible service and it's wonderful to hear that we've achieved that during your stay.We are looking forward to welcoming you back again soon to extend our hospitality and continue providing you with excellent service. Warm regards,
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by The Guest Relations Team, Hotel Management
Dear David,Firstly, allow us to express our deepest regret that your experience at The May Fair, A Radisson Collection Hotel did not meet your expectations.Your feedback, while unfortunate to hear, is invaluable in helping us identify areas where we can improve. We are committed to continuously enhancing our services and your comments provide us with the insight to do so. We sincerely hope that you will not judge our service based on this single experience and will give us another opportunity to provide you with the superior hospitality that we are known for.Yours sincerely,
by A verified traveler
Posted 21 Dec 2024
Convenient location in a high quality area of London
Comment from Hotel Management
22 Dec 2024 by The Guest Relations Team, Hotel Management
Dear Gary,It's wonderful to hear that you found our location to be convenient. Nestled in a high-quality area of London, The May Fair, A Radisson Collection Hotel aims to provide an ideal starting point for our guests to explore this vibrant city.Our prime location is one of the aspects we are very proud of. We understand that easy access to the activities and attractions that London has to offer is important to our guests.We hope that our location added to the enjoyment of your stay and that you had a chance to experience and appreciate the unique charm of our neighborhood.Thank you once again for highlighting this aspect of your experience with us. We look forward to having you as our guest in the future.Warm regards,
by A verified traveler
Posted 12 Dec 2024
Great location
Comment from Hotel Management
12 Dec 2024 by The May Fair, A Radisson Collection Hotel Team, Hotel Management
Dear Hiu Mei Silvia,It's wonderful to hear that you found our location to be ideal. The May Fair, A Radisson Collection Hotel, is indeed situated in a prime area, making it convenient for our guests to explore and enjoy the city.Our team always aims to provide an exceptional experience, and your positive remarks about our location validate those efforts. We believe that the locality of a hotel plays a significant role in enhancing a guest's stay, and we are glad that this aspect met your expectations.We look forward to having the pleasure of welcoming you back in the future. Your continued patronage is sincerely appreciated.Best Regards,The May Fair, A Radisson Collection Hotel Team
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by The May Fair, A Radisson Collection Hotel Team, Hotel Management
Dear MariaCatalina,We were pleased to have you at The May Fair, A Radisson Collection Hotel. It's our understanding that your overall experience was rated as average - a sign that there may be aspects of our service that didn't fully meet your expectations.Our primary goal is to create an environment of comfort and luxury for all our valued guests. We cherish the privilege of serving you and we're always striving to provide an exceptional stay in every aspect.It's feedback like yours that aids us in our mission to ensure each guest feels welcomed and enjoys their time spent with us. As such, we are keenly interested in hearing more about your stay, should you wish to share.Please know that your observations and experiences are important to us, and significantly contribute to our ongoing efforts to refine and improve our service.We hope to have the opportunity to host you again in the future and provide you with an experience that aligns with our high standards of hospitality.Best regards,The May Fair, A Radisson Collection Hotel Team
