Ratings based on 221 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Saratoga
Posted 10 Apr 2024
Great hotel, great location. Awesome bars. Friendly staff.
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 24 Mar 2024 on Hotels
by A verified traveler
Posted 17 Mar 2024
We had paid for two rooms which were £900 a night, one for ourselves and then one for our friends
We arranged for gifts upon your arrival of our close friends when we booked in. Unfortunately we were booked in wrong rooms which spoilt the surprise
Matters went from bed to worse when we were going back to our room to be checked in and the lift broke down and we were stuck in the lift
Admittedly this could happen to anyone unfortunately, my wife has just had a knee replacement and we acted then walk back up three flights of stairs
At £900 a night for each room we did expect breakfast. However, this wasn’t included so we did pay extra for the breakfast
We noticed other guests in the room will be offered refills of coffees and extra extra food. Yet we were ignored for some reason.
The evening manager who came on duty after we can play in about our room being next to the extractor fans did manage to change rooms for us. He put a lot of effort in. Can’t remember his name but he was an Irish guy
Haven’t stayed in many hotels in the Mayfair area or five star. This one proved to be quite disappointing.
Comment from Hotel Management
18 Mar 2024 by Andrei Cluci, Hotel Management
Dear Mr Reynolds, Thank you for taking the time to share the feedback of your recent stay with us. We are very sorry to hear that your experience was not living up to your expectations and in line with our usual high standards of service.Please accept our sincerest apologies for any short-falls and our Director of Rooms, Janine Moeller, would greatly appreciate the opportunity to discuss the points you have raised. Kindly advise the best way to contact you, either by phone or e-mail, and a suitable time, at your convenience. We look forward to hearing from you.Kind regards,Andrei CluciDuty Manager
by A verified traveler
Posted 1 Feb 2024
GREAT SERVICE!!
by A verified traveler
Posted 22 Nov 2023 on Hotels
by A verified traveler
Posted 16 Nov 2023
Hi, I liked the historical site , the staff so kind and the bedroom.
I would have liked to find a nespresso machine in the room, just to be indipendent in coffee time.
But in any case I had a wonderful staying
Kind regards mc
by A verified traveler
Posted 19 Oct 2023
Always a great pleasure. Staff is so belightful
by A verified traveler
Posted 23 Aug 2023
The reception people, the concierge, the staff at the breakfast and at the bar… and I am sure the other people working at the hotel are very keen to make guests feel comfortable and make us like coming back home. They have th pleasure to please.
by A verified traveler
Posted 21 Aug 2023 on Hotels
