Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Outstanding staff, fantastic location and one of the best restaurants in London. Highly recommend.
Comment from Hotel Management
15 Nov 2024 by Ankur Sehgal, Hotel Management
Dear Arvind,Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with our staff, location, and dining. Your recommendation means a lot to us, and we look forward to welcoming you back soon!Kind Regards,Ankur Sehgal
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Ankur Sehgal, Hotel Management
Dear Maria, Thank you for staying with us at The Montcalm Chilworth Townhouse and we hope to welcome you back soon. Kind Regards, Ankur Sehgal
by A verified traveler
Posted 10 Nov 2024
Tiny rooms, even by London standards, nothing 5* about the place, electrical fixtures are dodgy, carpets need steam cleaning, woken up after I fell asleep to be asked my name.
Comment from Hotel Management
11 Nov 2024 by Ankur Sehgal, Hotel Management
Dear Ram,I am terribly sorry to see that we did not meet your expectations due to the various reasons mentioned and please accept my sincere apologies for the clearly subpar experience. I would cherish the opportunity to discuss your feedback in further detail with you; and I hope to hear from you. Kind Regards,Ankur Sehgal
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Ankur Sehgal, Hotel Management
Dear Alexander, I am sorry to see that you have rated us 1 out of 10. I am keen to discuss your feedback in more details and will look forward hearing back from you. Kind Regards, Ankur Sehgal
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Ankur Sehgal, Hotel Management
Dear Alastair, Thank you for staying with us at The Montcalm Chilworth Townhouse and we hope to welcome you back soon. Kind Regards, Ankur Sehgal
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Ankur Sehgal, Hotel Management
Dear Paul, Thank you for staying with us at The Montcalm Chilworth Townhouse and we hope to welcome you back soon. Kind Regards, Ankur Sehgal
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Ankur Sehgal, Hotel Management
Dear Nick, Thank you for staying with us at The Montcalm Chilworth Townhouse and we hope to welcome you back soon. Kind Regards, Ankur Sehgal
by A verified traveler
Posted 13 Oct 2024
Very tired
Comment from Hotel Management
14 Oct 2024 by Ankur Sehgal, Hotel Management
Dear Natalie, Thank you for staying with us at The Montcalm Chilworth Townhouse and i am sorry to hear your experience was not as anticipated. Please do not hesitate to contact me directly the next time your travels take you to London, and it would be my pleasure to personally assist you in any way possible to ensure great experience and provide a suitable room for your needs.Kind Regards,Ankur Sehgal
by A verified traveler
Posted 13 Oct 2024
The hotel is well located for transport around and out of London. Rooms are clean with good facilities (air con, hairdryer, toiletries, etc). All of the staff were friendly and helpful, happy to answer questions and quickly sorted out any issues.
Comment from Hotel Management
14 Oct 2024 by Ankur Sehgal, Hotel Management
Dear Joanne,Thank you very much for having taken to share this lovely review! I am delighted that we were able to provide you with such a wonderful experience and your feedback regarding staff and services provided will be shared and celebrated amongst the team.We will look forward to personally welcoming you back in not-too-distant future. Kind Regards,Ankur Sehgal
by A verified traveler
Posted 13 Oct 2024
👍
Comment from Hotel Management
14 Oct 2024 by Ankur Sehgal, Hotel Management
Dear carmen, Thank you for staying with us at The Montcalm Chilworth Townhouse and we hope to welcome you back soon. Kind Regards, Ankur Sehgal
