Ratings based on 774 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
We enjoyed the property. We stayed on the third floor. The room was clean, spacious (especially by European standards) and the staff was always polite, professional and helpful.
by A verified traveler from San Francisco
Posted 18 Nov 2024
Ten Manchester St never disappoints - it is our go-to hotel whenever we’re in London. The staff are warm and friendly, and the location absolutely cannot be beat.
by A verified traveler
Posted 18 Oct 2024
Excellent location, really nice place.
by A verified traveler
Posted 16 Oct 2024
Area was very good. Staff friendly. Room very small and needs updating
Comment from Hotel Management
9 Nov 2024 by Martyna Mroczek (Reception Manager), Hotel Management
Dear Piero,Thank you for your feedback and for rating us 4 out of 5! We're delighted to hear that you enjoyed the area and found our staff friendly. We apologize for the size and condition of the room. Please note that with the type of building we are located in, some of our rooms are smaller and others bigger. Your comments are valuable to us, and we'll work on making improvements. We hope to welcome you back soon for an even better experience!Warm regards,
by A verified traveler
Posted 1 Oct 2024
Always great to return for another stay here.
Comment from Hotel Management
6 Oct 2024 by Martyna Mroczek (Reception Manager), Hotel Management
Dear Michael,Thank you so much for your kind words! We’re thrilled to hear that you enjoy staying with us and look forward to welcoming you back again soon. Your continued support means a lot to us!
by A verified traveler
Posted 28 Sep 2024
The property seems tired in parts and my room had a funny smell. The staff were attentive and helpful but the bar and restaurant prices were expensive so I ate all meals locally. Even the tea and coffee was excessive.
My room didn’t feel the level of superior luxury I am used to in this price range
Comment from Hotel Management
28 Sep 2024 by Martyna Mroczek (Reception Manager), Hotel Management
Dear Ian,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced.We are sorry to hear that certain aspects of the property did not meet your expectations. Your comments about the room condition and the unusual smell have been noted, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We are pleased to hear that our staff provided attentive and helpful service during your stay. However, we regret that you found our bar and restaurant prices to be high. We strive to offer a premium experience, and your feedback will help us review our pricing strategy.We understand that the level of luxury in your room did not meet your expectations for the price range. We are continuously working to enhance our guest experience, and your insights are valuable in this process.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.
by A verified traveler from Edmonton
Posted 27 Sep 2024
The property is well kept and very clean. The staff are extremely polite and eager to please. The property is about 15 minutes walk to the Baker Street underground. There are numerous restaurants and pubs along the route to the underground. The full English breakfast is substantial and well-prepared. My only complaint about the property is that the mattress was too soft (for me). More than that, the mattress seems to have been of poor quality, so that for someone my size (100 kg), the springs could be felt. The hotel tried to resolve this problem by supplying extra padding on top, but it gave minimal relief.
Comment from Hotel Management
12 Oct 2024 by Martyna Mroczek (Reception Manager), Hotel Management
Dear Stephen,Thank you for your outstanding 5 out of 5 review! We’re delighted to hear that you found our property clean and well-kept, and that our staff made a positive impression on you.We truly appreciate your feedback regarding the mattress. We strive to provide a comfortable experience for all our guests, and we regret that the mattress did not meet your expectations. Your comments will help us evaluate our bedding options to enhance guest comfort in the future.We’re glad you enjoyed the full English breakfast and the convenient location! We hope to welcome you back for another stay and provide an even better experience.
by A verified traveler
Posted 31 Aug 2024
Loved it! Great value for the amazing location. Some of the best shopping and restaurants just steps away. Would recommend.
Comment from Hotel Management
11 Oct 2024 by Martyna Mroczek (Reception Manager), Hotel Management
Dear Anne,Thank you so much for your fantastic review! We’re delighted to hear that you loved your stay and found our location to be such great value. It’s wonderful to know that you enjoyed the nearby shopping and restaurants—our neighbourhood truly has so much to offer!We’re thrilled that you would recommend us, and we hope to welcome you back for another great stay soon.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Reserved two rooms with breakfast included. The hotel totaly denied this and did not let me have breakfast. In the hotels.com booking its clearly stated breakfast included.
Comment from Hotel Management
11 Oct 2024 by Martyna Mroczek (Reception Manager), Hotel Management
Dear Stefan,Thank you for your feedback, and I sincerely apologize for the confusion regarding your breakfast inclusion.It seems that when bookings are made via third-party agencies like Hotels.com, we don't always receive the full details from the agent. This can occasionally lead to misunderstandings, as was unfortunately the case during your stay.Our records show that breakfast was added to your room bill, and as agreed, you were meant to be reimbursed directly by Hotels.com.I truly apologize for the frustration this caused and appreciate your understanding. If you have any further concerns, please feel free to reach out, and we will be happy to assist, and if you decide to stay with us again, please contact us directly to avoid future disappointments.
