Ratings based on 74 Verified Reviews
3.9 Room cleanliness
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Staff was friendly and courteous.
Comment from Hotel Management
7 Dec 2024 by LPA, Hotel Management
Thank you for your kind feedback! We’re delighted to hear that our staff was friendly and courteous during your stay. Your comments motivate us to continue providing excellent service, and we hope to welcome you back again soon!
by A verified traveler
Posted 21 Nov 2024
Nice apartment and a beautiful part of town with equally nice people running the establishment.
Comment from Hotel Management
21 Nov 2024 by LPA, Hotel Management
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the apartment and our beautiful neighborhood. Your kind words about our team mean the world to us.We look forward to welcoming you back for another wonderful stay in the future.Kind regards
by A verified traveler
Posted 9 Oct 2024
The Wifi was terrible.
Comment from Hotel Management
12 Oct 2024 by LPA, Hotel Management
Thank you for your feedback! We're sorry to hear that the Wi-Fi didn’t meet your expectations. We're constantly working to improve our services, and your comments will help us address this issue.
by A verified traveler
Posted 8 Oct 2024
Exceeded expectations Looked really good and didn’t disappoint
Staff very welcoming and helpful
Room was ready so allowed to go straight in
Clean, Spacious,
Snacks and drinks left for us on arrival as any unexpected extra.
Will certainly be using again and recommending
Comment from Hotel Management
9 Oct 2024 by LPA, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience. It's great to know that our staff made you feel welcome and that you enjoyed the extra touches in your room. We look forward to welcoming you back soon and appreciate your recommendations!
by A verified traveler
Posted 18 Sep 2024
Good size, great service,
Comment from Hotel Management
18 Sep 2024 by LPA, Hotel Management
Thank you for your kind words! We're happy to hear you enjoyed the size and service. Hope to see you again soon!
by A verified traveler
Posted 5 Sep 2024 on Hotels
Aircon went off completely around midnight leaving the room far too hot for sleeping (23 degrees) opened the window which helped temperature a little but the noise from the street then also impacted sleep
I had this with the hotel previously, owners are cheap and will turn off aircon.
STOP ADVERTISING AIRCON WHEN ITS NOT AVAILABLE
Comment from Hotel Management
7 Sep 2024 by LPA, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. Your comfort is important to us, and we understand how vital a good night's sleep is.We will investigate the situation and take appropriate action to ensure that such disruptions do not happen in the future. Regarding the air conditioning, we will address this internally to ensure we meet the expectations set by our advertising.Thank you for bringing this to our attention.Best regards,
by A verified traveler
Posted 1 Sep 2024 on Hotels
I stayed at Paddington Apartments for one night. When booking on hotels.com, the room that appeared in the photos (while selecting which one I want to book) first didn’t match the same photo as the room I got in my email confirmation after booking. Upon arrival I found out that none of the rooms were the ones I was given. The bed was comfortable and there was enough towels as well as some free drinks and a few snacks. However, the cleanliness of the room wasn’t great, especially the bathroom, flooring and tiles all didn’t look clean enough. There were some free small toiletries but the soap dispenser in the bathroom only had a small amount of soap left. It was hard to open the old windows, the air in the room felt very stuffy, there were stains and cracks on the walls and overall the room just didn’t look as great as in the photos. The price was decent for the area but I have to say that next time I’d rather pay a bit more than coming back. I thought I found a hidden gem judging by how the accommodation appeared in photos - very clean, modern and with interesting design. But I have to admit I was disappointed. I did speak to the receptionist after checking in but she wasn’t able to offer me another room as they were fully booked.
Comment from Hotel Management
1 Sep 2024 by LPA, Hotel Management
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your stay did not meet your expectations. We understand how frustrating it must have been to find that the room you booked did not match the photos you saw online. We are actively working with our booking partners to ensure that our listings accurately reflect our accommodations.It's great to hear that you found the bed comfortable and appreciated the towels, drinks, and snacks provided. However, we sincerely apologize for the cleanliness issues you encountered, particularly in the bathroom and with the overall condition of the room. This is certainly not the standard we strive for, and we will address these concerns with our housekeeping team to prevent future occurrences.We regret that we were unable to offer you a different room due to being fully booked at the time. Your comfort and satisfaction are our top priorities, and we’re sorry we couldn’t resolve this during your stay. We hope you’ll consider giving us another chance in the future, as we are committed to improving our services based on your valuable feedback.
by A verified traveler
Posted 29 Aug 2024
Conveniently located a short walk to Edgware Rd tube and walkable to Paddington. Clean, quiet apartment with easy entry and checking in/out. Very friendly and efficient reception staff. Towels changed daily and lovely welcome pack of soft and alcoholic drinks and two snacks. Beds not super comfortable but ok. Everything worked ok. Full length mirror would have been helpful but bathroom good otherwise. Good value for amenities and location. Lift a bonus as was Tesco express just round the corner.
Comment from Hotel Management
30 Aug 2024 by LPA, Hotel Management
Thank you for your detailed review! We're delighted that you found the location convenient and appreciated our friendly staff and amenities. We’ve noted your feedback on the beds and the full-length mirror, and we’ll work on making improvements. We hope to welcome you back soon!
by A verified traveler
Posted 22 Aug 2024
The property was great and the staff was happy and helpful.
Comment from Hotel Management
22 Aug 2024 by LPA, Hotel Management
Dear Cindy,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the property and found our staff to be happy and helpful. It was a pleasure having you with us, and we hope to welcome you back again soon!
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by LPA, Hotel Management
Dear OLAJIDE,Thanks for staying with us. We appreciate your feedback!
