Ratings based on 956 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Henderson
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by The Management Team, Hotel Management
Dear Thomas,Thank you for your perfect 5/5 review! We are thrilled to hear that you had a fantastic experience during your stay with us.Your feedback means a lot to our team, and we’re delighted that we could meet your expectations. We look forward to welcoming you back for another exceptional visit in the future!Best regards,The Management Team
by A verified traveler
Posted 8 Dec 2024
Great location and friendly staff. Upon arrival rood had food on the floor, there was a mess in the bath and there was no milk. Bed uncomfortable and small. Friendly staff
Comment from Hotel Management
8 Dec 2024 by The Radisson Blu Management Team, Hotel Management
Dear Emma ,Thank you for taking the time to share your feedback. We are pleased to know that our location and friendly staff met your expectations. However, we deeply regret to hear about the cleanliness and comfort issues you encountered in your room. We pride ourselves on maintaining the highest standards of cleanliness and comfort, and it is clear we fell short in your case. Rest assured, your comments have been noted and will be used to improve our guest experience. We hope to have the opportunity to welcome you back and deliver a more comfortable and satisfying stay.Kind Regards,Radisson Blu Hotel, London Leicester Square Management Team
by A verified traveler
Posted 5 Dec 2024
Good hotel but overpriced
Comment from Hotel Management
6 Dec 2024 by Radisson Blu Hotel, London Leicester Square Manage, Hotel Management
Dear Fahad,Thank you for sharing your feedback. We're glad that you found our hotel to be good. We strive to provide high-quality service and amenities to all our guests, and we believe our pricing reflects this. We appreciate your input and hope to welcome you back in the future.Kind Regards,
by A verified traveler
Posted 30 Nov 2024
You do pay a lot for the location but it is perfect for the West End. Two minutes walk to the nearest tube station. The room itself was a decent size, amazing shower and good facilities. The staff were friendly and efficient. Many, many restaurant on the doorstep.
Comment from Hotel Management
2 Dec 2024 by Reception Team, Hotel Management
Dear Lucy,Thank you for your wonderful 5/5 review! We are so pleased to hear that you enjoyed our prime location, just steps away from the West End and local amenities. It’s great to know that you found the room comfortable with an amazing shower, and that our team was able to provide friendly and efficient service.We truly appreciate your feedback and are glad you had such a positive experience. We look forward to welcoming you back on your next visit to London!Warm regards,The Reception Team
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by The Management Team, Hotel Management
Dear Zaady,Thank you so much for your 5 out of 5 review on Expedia! We’re thrilled to know that you had such a positive experience during your stay with us.Your feedback means a lot to our team, and it motivates us to continue delivering exceptional service. We hope to welcome you back again soon for another fantastic stay!Kind regards,The Reception Team
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by The Management Team, Hotel Management
Dear Shirley,Thank you so much for your wonderful 5-star review! We're thrilled to hear you had a great experience. We look forward to welcoming you back in the future!Kind regards,The Management Team
by A verified traveler from Jamestown
Posted 20 Nov 2024
Easy to get to shops and sites.
Comment from Hotel Management
21 Nov 2024 by Radisson Blu Hotel, London Leicester Square Manage, Hotel Management
Dear John ,Thank you for your review. We are glad to hear that you found our location convenient for shopping and sightseeing. We look forward to welcoming you back in the future.Kind Regards,Radisson Blu Hotel, London Leicester Square Management Team
by A verified traveler
Posted 20 Nov 2024
The hotel is in need of some renovations. Common areas do not match the rooms quality. Great place to just lay your head down but rooms are nothing to write home about. Customer service is subpar, not very welcoming or pleasant.
Comment from Hotel Management
20 Nov 2024 by Radisson Blu Hotel, London Leicester Square Manage, Hotel Management
Dear Maria ,Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations. We appreciate your comments on the areas that need our attention, as they help us improve and deliver a better experience in the future. We strive to ensure every guest feels welcomed and well-served, and we apologise if you felt this was not the case during your stay. We hope to have the opportunity to welcome you back in the future, and provide a better experience.Kind Regards,Radisson Blu Hotel, London Leicester Square Management Team
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by The Radisson Blu Management Team, Hotel Management
Dear William , We appreciate your feedback and are pleased to see that you rated your experience with us four out of five. We are continually striving to deliver an exceptional guest experience and your feedback is valuable to us. We hope to welcome you back in the future for an even better experience.Kind Regards,Radisson Blu Hotel, London Leicester Square Management Team
by A verified traveler
Posted 17 Nov 2024
It was ideal location and lovely hotel
Comment from Hotel Management
17 Nov 2024 by Reception Team, Hotel Management
Dear Jenny,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our ideal location and had a lovely stay at Radisson Blu Leicester Square. Your kind words mean a lot to us, and we hope to welcome you back for another memorable experience soon.Warm regards,The Reception Team
