Ratings based on 657 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 21 Oct 2024
Excellent hotel & just a short walk from Paddington station. Staff friendly & attentive I've already booked a third stay in December. Breakfast is first class dont miss it.
by A verified traveler
Posted 11 Oct 2024
The property clean but the rooms very narrow ....i book for 2 person only stay in hotel 1 person
by A verified traveler from Waterdown
Posted 9 Oct 2024
Convenient place to stay when having to catch the Heathrow Express or just jump on the tube to get around London. Comfortable and clean.
by A verified traveler
Posted 2 Oct 2024
Good hotel, our room was a little tight. Bathroom could feel more spacious with outward opening door. Overall had a good stay.
by A verified traveler
Posted 30 Aug 2024
Clean and very convienent to Paddington Tube. Best part was the afternoon tea they offer..
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Posted 26 Aug 2024
The location was great, and generally the room was nice - quite spacious by London standards. However, cleanliness left a lot to be desired. On the day of check in, my sheets had a blood stain on it.
I reported this to the front desk and when I returned to my room in the evening, the sheet was still there. The night employee had to get a new sheet and try to make it himself (since housekeeping had gone home). He also told me to speak with the manager in the morning - I did, and showed pictures of the blood stain, and there was never any follow up from the manager.
We also noticed that when they clean your room, they don't change the sheets - they only make the bed and bring new towels. Several times new pillowcases were left on top of our suitcase. But then why not just change them?
Additionally, if this matters to you - the rooms don't really come with deadbolts that you can lock when you're inside.
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Worst hotel in London.
Posted 14 Aug 2024 on HotelsRaj the trainee was completely rude when arriving extremely poor customer service skills. Staff seem like they’re there to not offer any help or welcoming to the hotel. No manners at all. No information about breakfast so we missed that. Room wasn’t big enough for one person let alone two. TB didn’t work. Only good thing was the cleanliness of the room Would not recommend at all to anybody.
