Ratings based on 157 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
We had a wonderful experience at Mayfair House! The staff were so friendly, and we loved our apartment. It felt like the perfect combination of a private home rental experience with the amenities of a hotel. We hope to return soon.
Comment from Hotel Management
5 Nov 2024 by Yousef, Hotel Management
We are glad you had a Wonderful time. Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Lansdale
Posted 8 Sep 2024
The property was very clean. Our room had all we required for a great, comfortable stay. The location was excellent: lots of great restaurants nearby and easy to access the tube.
Comment from Hotel Management
9 Sep 2024 by Yousef, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 9 Aug 2024
The property is advertised as a luxury aparthotel; it is anything but. The general condition of the suite we were in was pathetic.
The day we got in, the bathroom sink was not draining properly. The first time I reported the issue they told me it was user error - but it wasn't, the drain was blocked and filthy! They finally sent maintenance to fix the issue on our 3rd day in the apartment, but why wasn't it inspected and fixed after the last party checked out and before we checked in? A customer should NEVER find an issue like that immediately after checking in!
We were also told we'd have to buy things like sugar and laundry detergent for ourselves. I get it, it's an aparthotel, not a hotel, but for a stay of just a few days, especially given the price we are paying per night, a few more packets of sugar and a couple of laundry capsules will not break their budget and might actually justify a 5 star rating.
Another issue: the Wifi was not working for almost our entire stay there. While they acted surprised about it when I told them and later told me it was due to the local utility cutting through a cable, there are several recent reviews in the past 2 months complaining about the Wi-Fi not working, so I think you can put two and two together. I don't believe their claim that it was a utility issue.
For the price we paid, the conditions would already have warranted a had review, but the lack of candor on their part and lack of proper maintenance merits a 1 star review.
Comment from Hotel Management
9 Aug 2024 by Yousef, Hotel Management
Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the issues that you had during your stay.we have a maintenance team that deals with all aspects of building. Our apartments are checked twice by our housekeeping and the maintenance team. I have checked the record of the apartment checking list and nothing was reported o the day of check in.There were an issue with the wifi but that was due to an external factor, but it is fixed now.Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.
by A verified traveler
Great apartments, no wifi
Posted 8 Jul 2024 on HotelsGreat apartments, roomy and well appointed. No wifi for entire stay (4 nights). This was never communicated, only when asked about at reception was told it was not working, and it was not working for the entire stay. Being on a business trip this was really bad and had to tether from my phone for all colleagues who were also staying.
Comment from Hotel Management
6 Aug 2024 by Yousef, Hotel Management
We apologize for any inconvenience or frustration you may have experienced. The WIFI issue was an external fault but it has been fixed. We're grateful for your feedback and will use it to improve our business.
by A verified traveler
Posted 16 Jun 2024
Having stayed in virtually all of London’e top hotels for business trips, Mayfair House was wonderful for a family trip. The staff are A , went above and beyond and genuinely cared for us, our visit. Accommodations were roomy, clean and full featured. It was a great balance of having a flat, with plenty of hotel services. I highly recommend, especially for family travel.
Comment from Hotel Management
6 Aug 2024 by Yousef, Hotel Management
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
by A verified traveler
Posted 27 May 2024
Our apartment was bright, clean and large. The daily housekeeping (except for Sunday when there is no housekeeping) did a good job. The staff at the front desk are friendly and helpful. The apartment is very quiet; while in the apartment, can't hear any noise from the restaurants or pubs on the street. The area has a small grocery store and a newsstand as well as the mentioned pubs and restaurants. The property has many size apartments to fit one's budget or number of people in one's group.
Comment from Hotel Management
29 May 2024 by Nabil, Hotel Management
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay in our Hotel. Your feedback is very much appreciated, and we hope to welcome you back soon!
by A verified traveler
Posted 1 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Yousef, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Issaquah
Posted 24 Apr 2024
The Mayfair House has all the comforts of home. Full kitchen with coffeemaker, a gym and attentive staff. The location also couldn't be better with an awesome pub right next door.
Comment from Hotel Management
14 May 2024 by Yousef, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Great location
Posted 19 Mar 2024 on HotelsA good alternative to hotels, more space and flexibility. The kitchen equipment was quite basic and there is no housekeeping on a Sunday. Not much storage space and few toiletries. Overall ok and great location.
Comment from Hotel Management
5 Apr 2024 by Yousef, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Yousef, Hotel Management
Thanks for staying with us. We appreciate your feedback!
