Ratings based on 984 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Excellent hotel in a great neighborhood
Comment from Hotel Management
28 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Guest, Thank you for this great review.We're delighted to hear that you appreciated the immaculate cleanliness of our rooms and the exceptional service provided by our team. It's wonderful to know that our commitment to providing a stylish and aspirational experience resonated with you. However, it seems that the condition of the hotel did not fully meet your expectations. While our design is inspired by contemporary European culture and aims to offer an experience beyond mere accommodation, we acknowledge that there is always room for enhancement in the finer details. Rest assured, we continually strive to maintain and improve our facilities to ensure that ME is the place to be seen for the discerning stylish urbanite traveler.We look forward to welcoming you back soon. Kind regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 18 Oct 2024
Great
Comment from Hotel Management
19 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Lillian, Thank you very much for your kind review.We're thrilled to hear that our commitment to cleanliness, hotel condition, service, and room amenities met your expectations and contributed to an enjoyable experience. It's delightful to know that you appreciated the luxurious comfort and sophisticated design that ME London offers, as we strive to provide an ambience that embodies elegance and is inspired by Mediterranean style. Our team takes pride in the aspirational experiences and stylish urbanite travels that we curate for our guests.Should you choose to return, we hope to once again envelop you in the vibrant energy of our city's cultural epicenter, offering a stay that transcends the typical accommodation and places you squarely in the scene at ME London, the place to be seen.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler from Tacoma
Posted 8 Oct 2024
by A verified traveler
Posted 8 Oct 2024
I rarely leave a review but we absolutely loved our stay. It is rare to get a large room in a hotel located in a big city. Our room was a standard suite and we had a large bedroom plus separate living area and enormous bathroom. Everything was very modern and clean. Hotel is located near theater district which is a busy area but we found it easy to either walk or use tube to get to all neighborhoods we wanted to see. Room was on 4th floor and very quiet. We would absolutely stay again.
Comment from Hotel Management
9 Oct 2024 by Voice of Customer Coordinator, Hotel Management
Dear Paula, Thank you very much for your kind review.We're thrilled to hear that you relished the spaciousness and modernity of our standard suite, complete with its separate living area and generously sized bathroom. It's wonderful to know our dedication to maintaining a pristine environment resonated with you. Our central location is indeed a perfect launchpad for exploring the vibrant theatre district and beyond, with convenient access to various neighborhoods. We’re also pleased that the tranquility of your 4th-floor accommodation contributed to a restful experience. Your endorsement is truly valued, and we can't wait to welcome you back for another visit.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 25 Sep 2024
Make sure you meet Gladstone. We were in good hands for all 9 nights.
Comment from Hotel Management
27 Sep 2024 by EI, Hotel Management
Dear Pat,Thank you for your review and for rating us 5 out of 5.Gladstone is just one of our superstars and we glad you mentioned him as we are very proud to have him on our team.We hope to see you again very soon.Best regards,Eduard IonescuResident Manager ME London
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 17 Sep 2024
Great hotel, however, I believe they have to monitor the finer points of the room for it not looking tired for the price.
Comment from Hotel Management
27 Sep 2024 by EI, Hotel Management
Dear Saleem,Thank you for your feedback! We’re glad to hear you enjoyed your stay at our hotel. We appreciate your comments regarding the finer details of the room, and we take your suggestions seriously. Maintaining the quality of our accommodations is important to us, and we will certainly look into ways to enhance the overall appearance.We hope to welcome you back soon for an even better experience!Best regards,Eduard IonescuResident ManagerME London
by A verified traveler
Posted 25 Aug 2024
I loved everything about this hotel. I have stayed in many 5 star hotels for a weekend break and this has been the best so far. The room was very spacious & luxurious. The only negative I have was the bed, it was huge which was great but it was just as well because it was not very comfortable. It was a bit lumpy in parts which meant I did not have a good night's sleep on either of the two nights I stayed. I would still recommend the hotel highly though. The staff were excellent, great customer service in every part of the hotel.
Comment from Hotel Management
26 Aug 2024 by EI, Hotel Management
Dear Andrea,Thank you for the fantastic review! We’re thrilled you enjoyed the hotel and the service. We’re sorry to hear about the bed discomfort and will address it. We look forward to welcoming you back!Best regards,Eduard IonescuResident ManagerME London
by A verified traveler
Posted 21 Aug 2024
The hotel staff was able to check me in at 10 am when I arrived after a long flight. So thankful! Fabulous location. Super friendly and helpful staff. Good restaurants! Would stay there again!
Comment from Hotel Management
21 Aug 2024 by EI, Hotel Management
Dear Ying,Thank you for your fantastic review! We're thrilled that we could accommodate your early check-in and that you enjoyed our fabulous location and friendly, helpful staff. It’s great to hear you liked the restaurants as well.We look forward to welcoming you back on your next visit!Best regards,Eduard IonescuResident ManagerME London
