Ratings based on 75 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Beautiful rooms and excellent friendly service
Comment from Hotel Management
4 Dec 2024 by The Reception Team, Hotel Management
Dear Jane, Thank you for your lovely feedback. Looking forward to welcoming you back. Kind Regards,
by A verified traveler
Posted 3 Dec 2024
Ease of use
Comment from Hotel Management
4 Dec 2024 by The Reception Team, Hotel Management
Dear Bob, Thank you for your lovely feedback. Looking forward to welcoming you back. Kind Regards,
by A verified traveler
Posted 3 Dec 2024
Staff so friendly and helpful
Comment from Hotel Management
4 Dec 2024 by The Reception Team, Hotel Management
Dear Caroline, Thank you for your lovely feedback. Looking forward to welcoming you back. Kind Regards,
by A verified traveler
Posted 1 Dec 2024
We weren't aware of the alteration works going on, so a bit of a surprise when we turned up. We walked past it as there was no sign for the hotel. Didnt see the flag above the hotel as it was twisted and not visable. It didnt effect our stay. The staff were helpful and polite. The room was really nice, had all we needed. However ther was an issue with the shower in the morning we were leaving, it flooded the bathroom and some of the bedroom. They're newly done, they think it was the filter in the shower. I would definitely stay here gain, im sure its just teething problems which will get sorted. It will be lovely when its done. Great position for Regent Street New Bond St and Oxford Circus
Comment from Hotel Management
2 Dec 2024 by The Reception Team, Hotel Management
Dear Tareena, Thank you very much for your honest feedback. We are looking forward to welcoming you back once the refurbishment is completed. Kind Regards,
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by The Reception Team, Hotel Management
Dear Anna, Thank you very much for your lovely feedback. Looking forward to welcoming you back, Kind Regards,
by A verified traveler
Posted 24 Nov 2024
A very nice hotel and in a quiet location but very convenient for tube stations into all parts of London. Also, lots of nice restaurants & cafes within walking distance of the hotel
Comment from Hotel Management
25 Nov 2024 by The Reception Team, Hotel Management
Dear Anthony, Thank you very much for your lovely feedback. We are truly please to read that you fully enjoyed your time in London. Kind Regards,
by A verified traveler
Posted 22 Nov 2024
Not clear on booking that it was being refurbished. No food available. Had to use, stairs to basement lift. Nightmare for mobility issues hubvy
Comment from Hotel Management
23 Nov 2024 by The Reception Team, Hotel Management
Dear Liz, Thank you for your feedback. I am sorry that you were not informed about the ongoing refurbishment, all notice information was given on the 8th of July 2024 to all third party booking partner. Kind Regards,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Reception Team, Hotel Management
Dear Naif, Thank you very much for your lovely feedback. Looking forward to welcoming you back, Kind Regards,
by A verified traveler from Seattle
Posted 18 Nov 2024
The hotel was under construction/renovation. We had to go to the basement and walk up the stairs to get to the lobby. Our bags had to be carried to the basement in order to get to the elevators. No restaurant in the hotel available, only bar. But the room was comfortable. If we were aware of the construction, we would’ve never booked at this hotel.
Comment from Hotel Management
19 Nov 2024 by The Team at Holiday Inn Oxford Circus, Hotel Management
Dear ElmerThank you for sharing your feedback. We’re glad to hear that you found your room comfortable, but we sincerely apologize for the challenges you faced during your stay due to our ongoing renovations. Kind regards
by A verified traveler
Posted 14 Nov 2024
There was no mention that this hotel was under construction
Comment from Hotel Management
18 Nov 2024 by The Team at Holiday Inn Oxford Circus, Hotel Management
Dear JeffreyThank you for sharing your feedback with us. We sincerely apologize if the ongoing construction caught you by surprise. An announcement regarding the refurbishment has been on our website since July to keep guests informed, but we regret if this information did not reach you as expected.Thank you for your understanding, and we hope to welcome you back in the future to experience our refreshed facilities.Kind regards
