Ratings based on 992 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2024
As my room was on a top floor, the ceiling was low, and with the room's dark colour palette, I found the room very suffocating and claustrophobic.
The staff tried to find a different room for me, but the hotel was full unfortunately.
The decor is probably not for everyone either. The other things I did not like were that: 1. there were no slippers in the room, 2. there was no handholding shower head. The shower was only from the ceiling. 3. Their sink is one of those where the hot water and cold water come from separate taps.
The staff was very friendly and kind. If it wasn't for them, I would have given the hotel even a lower rating, but their loveliness made up for the discomfort of the room.
by A verified traveler
Posted 27 May 2024
It just doesn't get any nicer than this.
by A verified traveler
Posted 26 May 2024
Beautiful property. Plenty of options for dining and night life. The public rooms within the hotel were lovely. The gin bar was exceptional!! I would highly recommend this hotel.
by A verified traveler
Posted 4 May 2024
For 1,100 USD per night, this hotel was just okay. The charm and history were there, but the hotel is lacking warmth. It was the first night of our honeymoon, as we noted on the reservation, and not one person mentioned anything nor did anything in our room upon arrival. The faucets barely work in the bathroom, which again, for a thousand dollars, seems ridiculous. I would just say the hotel is okay- has a lot of potential to be better since the real estate is cool.
by A verified traveler
Posted 18 Apr 2024
Superb gem nestled in the heart of Soho, and an oasis of olde worlde charm and calm in contrast to the hustle and bustle of London's street vibe! One of London's best kept secrets
by A verified traveler
Posted 4 Apr 2024
by A verified traveler
Posted 14 Mar 2024
So unique, antique, clean and welcoming
by A verified traveler
Needs a reboot
Posted 7 Mar 2024 on HotelsNo longer as good as it was. Still a beautiful and unique hotel but at these prices the service needs to be better.
by A verified traveler
Posted 3 Mar 2024
This is a special place, a haven of calm in the middle of the West End
by A verified traveler
Nice hotel but could do with some updating
Posted 25 Feb 2024 on HotelsWe stayed in the sister hotel Batty Langleys in Shoreditch so we were expecting good things but we were a little disappointed.
Having paid almost £750 for 2 nights we were disappointed to be charged £4 for a bottle of still water especially when there was no tea/coffee making facilities in the room. The water is not listed on the minibar menu so we assumed it was included (as in most other hotels in the world!).
We had a tiny bathroom with a wooden cover with ornate holes in over the window frame rather than glass so was extremely cold! The bathroom door scratched the plaster when it was closed, the toilet was stained and the sink had big cracks in and leaked onto the floor underneath.
Good points were the very comfortable bed and pillows, the main areas of the hotel were lovely and the staff were very helpful but unfortunately we won’t be returning.
