Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Cannot beat the location to Buckingham and Westminster Abbey. All others easily accessible by the London Tube. Plan a bit more time for Ubers in this area as there is congestion.
Comment from Hotel Management
4 Oct 2024 by Daryna Shnaider, Hotel Management
Dear Mr./Ms. Lee,Greetings from Conrad London St James!I wish to extend my heartfelt appreciation for your generosity in sharing your invaluable insights regarding your recent experience at our establishment. Your thoughtful gesture is truly treasured.I'm thrilled to read that you had an enjoyable stay, and that we were able to meet your expectations.Rest assured, that your commendations will be shared with the rest of the team. Such feedback will motivate us to consistently deliver exceptional service.With genuine anticipation and enthusiasm, we eagerly await the opportunity to welcome you back, and create another delightful experience for you.Kind regards,Daryna Shnaider
by A verified traveler
Posted 28 Sep 2024
Excellent stay and beautiful property!
Comment from Hotel Management
29 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Ashley,Greetings from Conrad London St James! Please allow me to express my gratitude for taking time in sharing your invaluable insights pertaining to your recent stay experience at our establishment.Such considerate effort is genuinely appreciated.I'm delighted to read that you had an excellent stay, and that we were able to meet your expectations.Such feedback will motivate us to consistently deliver exceptional service.We eagerly await the opportunity to welcome you back.Warm Regards,Daryna Shnaider
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Gloria,Greetings from Conrad London St James!Thank you for sharing your valuable insights about your recent stay at our establishment. Your feedback is especially significant for us.I'm delighted to hear that you enjoyed your stay overall. Rest assured, your commendations will be shared with the team, inspiring us to consistently deliver exceptional service.We eagerly look forward to welcoming you back and creating another delightful experience for you.
by A verified traveler
Posted 26 Sep 2024
I was on the fourth floor, not by the elevator, yet every 5-10 min the whole room rumbled like a very heavy lorry drove by at high speed.
It was very disturbing and woke me several times.
Comment from Hotel Management
27 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Kristian,Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the noise that disturbed your stay. Your comments are essential to us as they help us strive to provide a better experience for all our guests.We understand how important a comfortable environment is for a restful stay, and we are truly sorry that we fell short in this regard. Please be assured that we are taking immediate steps to address the noise issue to prevent such disturbances in the future.Your satisfaction is our top priority, and we hope you will give us another opportunity to welcome you back. We are committed to rectifying the issues you faced and ensuring a more comfortable and enjoyable stay on your next visit.Thank you once again for your feedback and understanding.Warmest regards,Daryna Shnaider
by A verified traveler
Posted 25 Sep 2024
Stayed 4 nights last four nights. The hotel is in a great spot. Walkable to Buckingham Palace and Many other sites. Hotel is spotless . Best part is the entire staff , everyone not just a few were amazing. Two couples and all 4 of us had similar praises.
Comment from Hotel Management
26 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Bernard,Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found your stay to be nice and pleasant!We strive to provide our guests with exceptional service and a comfortable, enjoyable experience. It is always gratifying to know that our efforts have met your expectations. Your kind words are greatly appreciated and will be shared with our team.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We value your suggestions and look forward to welcoming you back to Conrad London St. James.Warmest regards,Daryna Shnaider
by A verified traveler
Posted 23 Sep 2024
Excellent location in a great area of London. The Pub has great food. Our room was very nice and quiet. The breakfast was really good, too. Will return here.
Comment from Hotel Management
26 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Dr. Kathleen,Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found your stay to be nice and pleasant!It is always gratifying to know that our efforts have met your expectations. Your kind words are greatly appreciated and will be shared with our team.We are particularly pleased that you enjoyed breakfast, the location and dining at the Blue Boar Pub. Our team works diligently to ensure that every detail contributes to a memorable stay, and your positive feedback is a wonderful affirmation of their hard work.We will be looking forward to welcoming you back!Warmest regards,Daryna Shnaider
by A verified traveler
Posted 22 Sep 2024
This hotel was a perfect location to all the main tourist sites of London. Would have rated “excellent” for all above categories except for one little issue that was mind boggling- the glasses that were given to us as a welcome drink were never removed from our room. Eventually wee even placed them outside our door - & yet there they remained for several days.
Comment from Hotel Management
26 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Melina,Thank you so much for sharing your feedback regarding your recent stay with us. We are delighted to hear that your overall experience was pleasant and enjoyable!However, we sincerely apologize for the oversight regarding the glasses that were not taken away by our housekeeping team, even after you placed them outside your room. This does not reflect the high standards we strive to maintain, and we regret any inconvenience this may have caused you. Please be assured that we have addressed this issue with our housekeeping staff to prevent such occurrences in the future.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Warmest regards,Daryna Shnaider
by A verified traveler
Posted 19 Sep 2024
Outstanding!
Comment from Hotel Management
21 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Stephen,Greetings from Conrad London St James!I wish to extend my heartfelt appreciation for your generosity in sharing your invaluable insights regarding your recent experience at our establishment. I'm thrilled to read that you had an enjoyable stay, and that we were able to meet your expectations.Rest assured, that your commendations will be shared with the rest of the team. Such feedback will motivate us to consistently deliver exceptional service.With genuine anticipation and enthusiasm, we eagerly await the opportunity to welcome you back, and create another delightful experience for you.Warmest regards,Daryna Shnaider
by A verified traveler
Posted 19 Sep 2024
Book me again! This place was centrally located between Westminster Abbey and Buckingham Palace. But the real joy was the service - every person was delightful. Each went out of their way to ensure you were happy with the room, the breakfast buffet, the check in. No detail was left to chance. The little extras put them over the top.
by A verified traveler
Posted 9 Sep 2024
Everyone from management to housekeeping was impeccable! What a GREAT stay!
Comment from Hotel Management
10 Sep 2024 by Daryna Shnaider, Hotel Management
Dear Craig Tigh,Thank you so much for your kind feedback. We truly appreciate your thoughtful words and are thrilled to hear that you had a positive experience. Rest assured, we will share your feedback with our team.Your support means a lot to us, and we look forward to welcoming you again in the future.
