Ratings based on 606 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
I realize this is a budget hotel, but the carpet was dirty. You had to use your card 3 times every time you wanted to enter your room. I think the bed was broken, or perhaps a row of springs was bad. It was a hard part that ran the width of the bed where my hips were. The bathroom was very clean, and the location was pretty good.
Comment from Hotel Management
11 Nov 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Ryan,Thank you for your feedback. We’re glad to hear you appreciated the cleanliness of the bathroom and our convenient location. We apologize for the inconvenience you faced with the carpet, room access, and bed comfort. We're currently undergoing a refurbishment to enhance our facilities, including new carpets, improved bedding, and upgraded room access systems. Your comments are valuable to us, and we hope you’ll consider staying with us again once our improvements are complete.Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Ok for a 1 night stop
Posted 15 Jul 2024 on HotelsComment from Hotel Management
16 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Gary,Thank you for your feedback! We're glad our hotel met your needs for a one-night stay. We hope to welcome you back for a longer visit next time.Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 13 Jul 2024
The staff was very kind and accommodating however the room carpet was stained and did not seem to be vacuumed. There was piping in the shower being covered up by crumbling drywall with no temperature regulation for water. Overall, is in a run down area of town…dingy. Would’ve rather paid slightly more for better location.
Comment from Hotel Management
15 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Brianna,Thank you for your feedback. We're glad to hear you found our staff kind and accommodating. We apologize for the issues you encountered with the room's cleanliness and maintenance. Your comments are valuable, and we will address these concerns to improve our facilities. We're sorry our location did not meet your expectations. We hope to have the opportunity to provide you with a better experience in the future.Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 13 Jul 2024
Very enjoyable. Excellent staff. Very clean and tidy.
Comment from Hotel Management
15 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Steven,Thank you for your kind words! We're thrilled to hear you had a very enjoyable stay and appreciated our excellent staff and clean, tidy accommodations. We look forward to welcoming you back soon!Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 13 Jul 2024
We were disappointed.
Comment from Hotel Management
15 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Margaret,Thank you for your feedback. Please accept our sincere apologies for failing to meet your expectations on this occasion.Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 12 Jul 2024
The room was spacious and had recently been refurbished. The room was clean. The staff were friendly and helpful.
The only issue was, the WIFI was very poor and kept stopping. This is an important issue for guests who are travelling.
Comment from Hotel Management
15 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Stephen,Thank you for your feedback! We're delighted to hear you enjoyed the spacious and refurbished room, as well as the friendly service from our staff. We apologize for the inconvenience caused by the WIFI issues. Your comments are important to us, and are working to improve our Wi-Fi infrastructure to improve the experience for our guests. We hope to welcome you back soon!Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Jo,Thank you for rating us 3 out of 5. Please let us know how we can improve our services to receive a 5 out of 5 rating.We look forward to welcoming you soon.Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 30 Jun 2024
the room was dirty, the light flickered on and off, there was mould in the bathroom, the carpet was stained and dirty, shower was dirty
Comment from Hotel Management
1 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear April,Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not our standard, and we will address these concerns immediately with our housekeeping and maintenance team to ensure a better experience in the future. Please contact us directly so we can make it right.Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 28 Jun 2024
Our room was clean, spacious and recently updated. Easy walk to the tube
Comment from Hotel Management
1 Jul 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Rachel,Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again soon.Kind regards,Asad ZaheeruddinGeneral Manager
by A verified traveler
Posted 21 May 2024
Nothing fancy, but omfortable, clean everything works. For that price to be in central London? Great
Comment from Hotel Management
28 May 2024 by Asad Zaheeruddin - General Manager, Hotel Management
Dear Simon,Thanks for the feedback! We are pleased to hear you found our place comfortable, clean, and functional. We strive to offer great value in central London. Hope to welcome you back soon!Kind regards,Asad ZaheeruddinGeneral Manager
