Ratings based on 184 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
by A verified traveler
Exceptionally gorgeous hotel
Posted 5 Aug 2024 on HotelsStunning! So gorgeous and special.
by A verified traveler
Posted 28 Jul 2024
A beautiful hotel with outstanding service!
by A verified traveler from Quincy
Posted 28 Jul 2024
Excellent hotel, staff, restaurant and location.
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by Elena, Hotel Management
Dear Nicola,Thank you for the wonderful 10 out of 10 review!We look forward to welcoming you back to Charlotte Street Hotel.Best wishes,Elena
by A verified traveler
Posted 29 Jun 2024
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Comment from Hotel Management
5 Jul 2024 by Elena, Hotel Management
Dear Jeff,We are so pleased to read your lovely review, we will ensure that all our guests' stay is as smooth as yours and we hope to see you again soon!Warm wishes,Elena
by A verified traveler
Posted 20 Jun 2024
by A verified traveler
Posted 18 Jun 2024
A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Comment from Hotel Management
5 Jul 2024 by Elena, Hotel Management
Dear John G,Thank you for your kind words, we are delighted to hear that and we hope to welcome you and your friends at Charlotte Street Hotel very soon!Warm wishes,Elena
by A verified traveler
Posted 14 Jun 2024
Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink.
I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife
I complained to front desk and it drew blank looks. Assume they don't care so much.
Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird).
Rooms are heavily perfumed as are all toiletries.
Avoid!
Comment from Hotel Management
17 Jun 2024 by Elena, Hotel Management
Dear Bernard,Thank you for your feedback regarding your most recent visit to the Charlotte Street Hotel. Please rest assured we take all feedback, both positive and negative very seriously and use this as a tool to improve upon in the future. Please do let us know if you would like to further discuss this matter directly with us.Kind regards,Elena
