Ratings based on 1,481 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Glasgow
Posted 22 Nov 2024
Property was great as only a few minutes walk from theatres and other things we wished to do.
Staff were polite and attentive, and greeted us on each passing.
Minor issue which might only be room 305 was the buzzing noise soon after 7am.
Great place to stay though, being so central and close to Leicester Sq and Whitehell among many other things
by A verified traveler
Posted 21 Nov 2024
Great shower, lots of hot water. Room perfect in size and comfort. Really liked the night light option for the bathroom.
Comment from Hotel Management
22 Nov 2024 by Assembly Team, Hotel Management
Thank you very much for reviewing your stay
by A verified traveler
Posted 19 Nov 2024
Central location, rooms a bit outdated but large by London standard and staff were kind!
Comment from Hotel Management
19 Nov 2024 by Assembly Team, Hotel Management
Thank you for your review! We’re delighted to hear that you loved the location and friendly service. We look forward to welcoming you and your friends or family again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Assembly Hotel Team, Hotel Management
Thank you for your feedback! We’re thrilled to hear you enjoyed your stay and our excellent service. We can’t wait to welcome you and your friends or family back soon!
by A verified traveler
Posted 15 Nov 2024
The location & staff were excellent. The room & bathroom was very clean, quiet & black out blinds were excellent. The mattress & pillows were hard. The bed was very narrow so we didn’t sleep well. Missed having a tv or radio to get the news
Comment from Hotel Management
16 Nov 2024 by Assembly Team, Hotel Management
Thank you for your feedback. We’re happy to hear you enjoyed your stay and that our location and service met your expectations.I apologise for the condition of your room and the missing amenities. Your concerns will be communicated to our management team for prompt improvement. We appreciate you bringing these issues to our attention.
by A verified traveler
Posted 15 Nov 2024
Room was smelly. Staff very rude.
Comment from Hotel Management
16 Nov 2024 by Customer Care Team, Hotel Management
Dear Neil,We are sorry to read about your experience at Assembly Covent Garden. Your feedback about the room condition and staff interaction is noted, as this falls significantly short of our usual standards of service and hospitality.I have personally shared your comments with our management team to investigate these issues thoroughly. We pride ourselves on providing a welcoming atmosphere and impeccable service, and it seemed like we missed the mark during your stay.Please accept our sincere apologies for not meeting your expectations.Best Regards,Customer Care Team
by A verified traveler from Port Saint Lucie
Posted 14 Nov 2024
This modern hotel is in a great location for a tourist. Clean rooms and a staff that was always helpful. However, the simplistic approach may have gone too far. No chair, table, TV or room phone. The rooftop restaurant is excellent. If your under thirty and live on the internet, you will like it.
Comment from Hotel Management
14 Nov 2024 by Assembly Hotel., Hotel Management
Thank you for your feedback. I apologise for the condition of your room and the missing amenities. Your concerns will be communicated to our management team for prompt improvement. We appreciate you bringing these issues to our attention.
by A verified traveler from north Yorkshire
Posted 14 Nov 2024
Simple and easy stay, close to Leicester Square, small but comfortable and clean
Comment from Hotel Management
14 Nov 2024 by Assembly Hotel Team, Hotel Management
Thank you for taking the time to leave a review! We truly appreciate your kind words about our hardworking team, and we’re delighted to hear you had a great stay with us. We’ll address your comments regarding housekeeping and look forward to welcoming you back in the future!
by A verified traveler from Lusaka
Posted 12 Nov 2024
one kady staff member wasnt helpful at all
Comment from Hotel Management
12 Nov 2024 by Assembly Team, Hotel Management
Thank you very much for reviewing your stay
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
