Ratings based on 53 Verified Reviews
3.9 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024 on Hotels
Exceptional stay, apartment was large and amenities were great. We also enjoyed the area and of course Cape Town was fabulous.
Comment from Hotel Management
26 Aug 2024 by WHosting, Hotel Management
Thank you for staying with us and for the wonderful review
by A verified traveler
Well located and friendly staff
Posted 22 Aug 2024 on HotelsGreat apartment and a short walk along the beautiful waterway to the V&A.
Comment from Hotel Management
22 Aug 2024 by WHosting, Hotel Management
Thank you for staying with us and for the wonderful review
by A verified traveler
Posted 21 Aug 2024 on Hotels
My stay at this place was terrible, I had to wait for 20 minutes for the guy to come and give me the keys. Once we got to the apartment it did not look like the pictures we saw online. The carpet in both the rooms was filthy dirty and the couch in the lounge was also dirty. When I asked the guy if I can get a different apartment he said I must call the office, but the number he gave to me was not working. We ran out of electricity on Monday the 19th in the morning. I forgot some of my belongings in one of the rooms, when I call the guy who gave me the keys, he gave me a run around and now he is not picking up my calls.
Comment from Hotel Management
21 Aug 2024 by Trevor Stanford - WHosting Reservations, Hotel Management
Dear Bongani,Thank you for staying with us and for taking the time to leave a review. Please accept our sincere apologies for those aspects of your stay that did not live up to the high standards that we strive for. This is not the feedback that we want to receive from our valued guests.I will ensure that the a member of our housekeeping team contacts you immediately with regards to your left belongings and will also be passing on your feedback to the same department regarding the cleanliness issues you have raised.I see that you stayed in one of our two-bedroom harbour facing apartments, these all have a standard 145 square meter layout, so perhaps you are referring to pictures of a different apartment category, but I will be sending you a mail shortly to clarify any misunderstanding. The temporary interruption in electricity on the morning of your departure was due to a power surge because of a faulty hair dryer. We are so sorry for this inconvenience. Our building does feature full backup power in the event of loadshedding, but this was a safety mechanism that was triggered.Thank you again for all your valuable feedback and we hope to welcome you back again soon and kindly please make direct contact with me as I will ensure a complimentary upgrade and gift is awaiting you on your return.
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
27 Jul 2024 by WHosting, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 18 Jul 2024
A nicely located apartment within easy walk along the canal to the V&A, or hop on the City Tour Canal Boat that runs every half an hour. There is a small shop on the route nearby and small cafes, but its a 15 min walk to the centre of the V&A. Check In was easy with good communication from our host and reassured by the reception security team on duty 24/7. A good quiet spot if you want to be just outside the hussle and bussle of the V&A.
Comment from Hotel Management
18 Jul 2024 by WHosting, Hotel Management
Thank you for the wonderful review and for staying with us.
by A verified traveler
Overall, a very well located place to stay
Posted 14 Jul 2024 on HotelsCondo was very large and well located. Easy walk to the waterfront restaurants and shopping. Be sure to be home by 8:30 as the walking path along the river closes and it becomes a more complicated walk home or a taxi ride. Only one key is provided so be sure to ask for more if you’re going to need them. View of the loading harbor on the water was very interesting to our boys. We loved the water view. Restaurant on the first floor provides an easy stop for breakfast and coffee. Condo overall was clean but the floors needed to be mopped as they were dirty.
Comment from Hotel Management
14 Jul 2024 by WHosting, Hotel Management
Thank you for staying with us and for the wonderful review
by A verified traveler
Good stay but could further attention to detail
Posted 6 May 2024 on HotelsOverall a great location and comfortable apartment, with some amenity details which could be improved (no toilet paper when arriving, filter coffee machine, towels hidden, parking space allocated very hard to find, ...)
Comment from Hotel Management
6 May 2024 by WHosting, Hotel Management
Thank you for the wonderful review and for staying with us
by A verified traveler
Posted 16 Mar 2024 on Hotels
Dirty laundry left in washing machine. Carpets dirty. Dirty bedding. Shower drain blocked. When this was reported it took the host 7.5 hours to respond, brought bedding that did not fit bed and expected me to change the bedding myself. Communication was the worst of the whole experience.
Comment from Hotel Management
18 Mar 2024 by WHosting, Hotel Management
Thank you for taking time to leave a review and for staying with us. Our sincere apologies for the aspects of your stay that were not up to our usual high standards. We will be correcting this with our housekeeping team to ensure that this does not happen again.
by A verified traveler
Superb stay
Posted 29 Feb 2024 on HotelsView from the room is beautiful. Staffs were also very attentive and accommodating.
Comment from Hotel Management
29 Feb 2024 by WHosting, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by WHosting, Hotel Management
Thank you for staying with us
