Ratings based on 125 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2024
The hotel itself and the staff were great. Hotel is clean and the staff are very helpful. However the noise from the bars around the hotel especially on a Friday and Saturday night is outrageous. Its really difficult to get any sleep at night due to this.
Comment from Hotel Management
10 Jul 2024 by Management, Hotel Management
Dear Alan thank you for the feedback. We apologize however for the unpleasant noise on the street due to our location in the heart of the buzz of Longstreet. Although we have double glazed windows that go a long way blocking the noise some nights are just busier than others.
by A verified traveler
Posted 12 Apr 2024
Prim the manager was an angel! She took good care of me. The staff was impeccable and friendly. Everything is close and walking distance.
Will definitely be staying again here!
Comment from Hotel Management
17 Apr 2024 by Management, Hotel Management
Dear Eddie, thank you for your kind words about our team! We're so glad we could contribute to a memorable stay. Your compliments will be shared with the staff! We can't wait to welcome you back soon.
by A verified traveler
Posted 23 Feb 2024
I stayed at the Hotel on a business trip for several nights. The staff, rooms and cleanliness of the hotel were of a high quality. I was particularly impressed by the helpful attitude of the staff. However, I cannot support staying there again due to the very loud music being played at the club/pub below the hotel until 2-2:30 in the morning that reverberated throughout the hotel, every night. I was told that in some cases that the very loud music can continue until 4 in the morning! Clearly, the management of the hotel is either unable or disinterested in solving the matter of the very loud music. Furthermore, it is disingenuous to advertise the hotel and not mention the problem with the very loud music. I was only warned about this when I checked in. Once again, thank you to the staff for their helpful attitude. I cannot say the same of the hotel management in solving this matter.
Comment from Hotel Management
6 Mar 2024 by Management, Hotel Management
Dear Peter, We are very saddened to see a review such as yours and we certainly accept that we have not met your expectations. Thank you for your kind words about our team!
by A verified traveler
Posted 10 Feb 2024
the rooms are fairly adequate, and staff are polite. However, the property sits in a very noisy neighbourhood with a lot of loud noise from bars and night clubs throughout the night. The loudest techno music comes from a property directly below the property. The wall of my room room shook every night all the way to 5 or even 7 am. Ear-plugs, a/c and closing windows did not help. The staff tried calling the noise police and that did not help either. I am surprised no one has mentioned this, and that Expedia are marketing it all.
Comment from Hotel Management
12 Feb 2024 by Management, Hotel Management
Thank you so much for your feedback after your recent stay. We do make mention on all our platforms that we are located in the busiest street in Cape Town, we are however really sorry that you did not enjoy your stay and do apologize for any inconvenience - please note that we are taking your concerns seriously!
by A verified traveler
Posted 7 Feb 2024
I have never stayed in so noisy a hotel room. My room was directly above a nightclub and my bed and walls vibrated with the music until 2am on Sunday evening. I checked out early because it was impossible to sleep.
Comment from Hotel Management
12 Feb 2024 by Management, Hotel Management
Thank you so much for your feedback after your recent stay. We are really sorry that you did not enjoy your stay and do apologize for any inconvenience - please note that we are taking your concerns seriously!
by A verified traveler
Posted 2 Jan 2024
Spotless clean hotel, friendly staff, just exceptionally noisy at night if you have an outside room
Comment from Hotel Management
18 Jan 2024 by Management, Hotel Management
Dear Shaun, we're thrilled to hear you enjoyed your stay with us with the exception of the noise! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!
by A verified traveler
Posted 30 Nov 2023
Generally, the hotel is good, save for the noise that comes from Marve bar, and the general alarming substance abuse, the staff is excellent, Tatenda, Chido, Shantel, Teeone, and a very super driver, Desmond, I will not hesitate to recommend the facility to anyone.
I felt at home, i was helped with charging my phone and laptop. i will always return there , once in Capetown.Thank you, siyabongo! Dankie! obrigados, shukran! Asante
Comment from Hotel Management
4 Dec 2023 by Prim, Hotel Management
Dear , thank you for your kind words about our team! We're so glad we could contribute to a memorable stay. Your compliments will be shared with the staff!"
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Management, Hotel Management
Dear Susana, we're thrilled to note that you enjoyed your stay with us!
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Management, Hotel Management
Dear Gielie, we're delighted to note that you enjoyed your stay with us.
by A verified traveler
Posted 25 Oct 2023 on Lastminute
Fantastic staff, beautiful clean rooms and linen, great location for nightlife.
