Ratings based on 365 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
This was a very comfortable small hotel, conveniently located, with extremely helpful staff and a hot breakfast buffet. The rooms are comfortable and warmly decorated and it's an easy walk to restaurants, cafes and a local outdoor market.
by A verified traveler from orlando
Posted 4 Jul 2024
great room with two beds and a balcony, liked the breakfast and felt welcome, the hotel dates back to 1876, well maintained
by A verified traveler
Posted 2 Sep 2023
Room (4 beds) was big enough to spend even more than one night. Very tidy and in good condition. Breakfast was great and they offered a nice assortment of gluten free food for people with coeliac disease. Very kind staff.
by A verified traveler
Very Nice & Ideal for Train Station Proximity
Posted 31 Aug 2023 on HotelsWe chose the hotel for the location close to the train station. Very nice property, spacious room, clean, helpful staff.
by A verified traveler
Posted 12 Aug 2023 on Hotels
by A verified traveler
Posted 11 Aug 2023
Surprised at how clean and nice it was.
by A verified traveler
Posted 25 Jun 2023
We liked the room a lot. Very spacious.
by A verified traveler
Posted 24 Jun 2023 on Hotels
by A verified traveler
Posted 19 Jun 2023
by A verified traveler
Terrible service – unresponsive to guests
Posted 16 Jun 2023 on HotelsWe stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our hotels.com reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day.
When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back.
While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.
