Ratings based on 91 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Worst hotel experience we have had in Indonesia. Bath leaked on the floor, strong smell of sewer/sewer gas in bathroom and room, dirty crib mattress and crib. Dinner in restaurant was poor - we were the only customers and had to wait nearly an hour for food. Which was cold. Egg in soup was cold and undercooked. Breakfast was also bad. 30 minute wait for coffee. Half our food never came. Definitely would not ever return here.
by A verified traveler
Breakfast
Posted 30 Jan 2023 on HotelsBreakfast "bubur ayam" and "pisang goreng" is so yummy, Chef Sumarno is 👍👍👍
by A verified traveler
Nice place for staycation
Posted 20 Dec 2021 on HotelsVery nice place for staycation with family. Comportable spacious room with natural beautiful view.
Comment from Hotel Management
31 Dec 2021 by Novus Giri Resort & Spa, Hotel Management
Dear Guest,
Thank you for choosing our Hotel for your staycation. We are happy to hear that you enjoyed your stay at Novus Puncak Resort & Spa. we look forward to welcoming you back in the near future.
Warm regards,
Novus Giri Resort & Spa
by A verified traveler
Nice pool suite
Posted 2 Nov 2020 on HotelsThe room is good but many insect came from outside, my Daugther scream very hard when she found 1000legs on her extra bed
May be hotels need put salt between garden and bedroom to protect the insect came in
But the pool is good and warm enough to seim under the cold weather
Comment from Hotel Management
7 Nov 2020 by Novus Giri Hotel Resort & Spa, Hotel Management
Dear Andreas Surya ,
We are apologize about your inconvenience during your stay. we will review about your matters to our management, thank you for your input & review. We look forward to serve you again in your next stay at Novus Hotel & Resort.
Warmest Regards,
Novus Giri Hotel Resort & Spa
by A verified traveler
Posted 6 Mar 2020 on Travelocity
we like and love your establishment also very friendly Staff, the food is amassing. keep up the good work.
by A verified traveler
Posted 1 Aug 2019
Rather run down. Pool was nice. Taxi services over priced.
by A verified traveler
The room needs a serious renovation!
Posted 16 Apr 2019 on HotelsFood and service were good but the room is super old.
by A verified traveler from Ulaanbaatar
Posted 1 Oct 2018
Hotel is great for families, and rabbit garden is very cute. Staff is very friendly and helpful. They recommended driver for trip to Safari Park, which was a real pleasure. Kindly note that some hotel rooms are located a bit far from main building. Food in restaurant is nice, and room service is great too. Only comment, since balconies are open and rooms are close to each other, it can be a bit noisy. But hotel put mini coffee maker in my room, without me asking, which was an absolute treat, so overall very happy.
Comment from Hotel Management
19 Mar 2019 by Astrid - Novus Giri Resort & Spa, Hotel Management
Dear Lien,
Thank you so much for taking the time to share nice review on your experience during your weekend at our Hotel. we are glad that really have a good times during your stay at our hotel, and also you enjoyed your nescafe dolce gusto at the room. We want you to continue to love us and select us as your second home whenever your travels bring you back to Puncak. Thank you, once again and I look forward to welcoming you and family when you are back in Puncak.
Thank you,
Astrid
Novus Giri Resort & Spa
Recommended
for Everyoneby A verified traveler from singapore
Posted 13 Aug 2018
was nice and warm, easy to access and good location
Comment from Hotel Management
19 Mar 2019 by Astrid - Novus Giri Resort & Spa, Hotel Management
Dear Mrs. Jack,
We are happy to hear that you enjoy your holiday at Novus Giri Resort & Spa and share some good reviews. We promise to always give you and any other guest our best services. See you again soon in Novus Giri Hotel Resort & Spa.
Warm regards,
Astrid
Novus Giri Resort & Spa
Recommended
for Getaway With Friendsby A verified traveler
will stay here again for the next trip
Posted 21 Mar 2018 on Hotelsnice hotel, all the staff was very friendly, they all very polite, view from our room was nice.
so-so with the breakfast.
the only weakness is leakage on the balcony
Comment from Hotel Management
19 Mar 2019 by Astrid - Novus Giri Resort & Spa, Hotel Management
Dear Guest,
Thank you for sharing your experience stay at Novus Giri Hotel. we also like to thank you for your input about the leakage on the balcony through your room, maybe we can do something better to cover that leakage.See you again soon with family & friends at Novus Giri Resort & Spa.
Warm regards,
Astrid
Novus Giri Resort & Spa
