Ratings based on 271 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
There is no management at all at the building. The customer service is very poor.
Comment from Hotel Management
18 Nov 2024 by Equipe Ibis Caxias do Sul, Hotel Management
Prezado Rodrigo, Obrigado por dedicar um tempo para compartilhar seu feedback, ficamos felizes que tenhas apreciado sua estada conosco. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Equipe Ibis Caxias do Sul
by A verified traveler
Posted 12 Nov 2024
The roof was liking water, it was missing clean towels, very limited everything.
Comment from Hotel Management
18 Nov 2024 by Equipe Ibis Caxias do Sul, Hotel Management
Prezado Rodrigo, Obrigado por dedicar um tempo para compartilhar seu feedback, ficamos felizes que tenhas apreciado sua estada conosco. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Equipe Ibis Caxias do Sul
by A verified traveler
Posted 22 Jul 2024
No heat. Unprofessional staff
Comment from Hotel Management
24 Jul 2024 by Equipe Ibis Caxias do Sul, Hotel Management
Prezado Ricardo, Obrigado por dedicar um tempo para compartilhar seu feedback. Pedimos desculpas pelo ocorrido, já solucionamos esta questão. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente,
by A verified traveler
Posted 22 Jun 2024 on Hotels
To much noise at night
Comment from Hotel Management
24 Jun 2024 by Equipe Ibis Caxias do Sul, Hotel Management
Prezado Ernest, Agradecemos por nos contar sobre sua experiência . Seu feedback é muito importante para nós. Agradecemos novamente por nos informar sobre sua experiência. Atenciosamente,
by A verified traveler from CENTERVILLE
Posted 13 May 2024
Just about everything was fine....staff was friendly....room / bathroom were clean / functional, bed was comfortable, room had enough conveniently-located outlets for laptop, phone charging, etc., gym was adequate, breakfast was well laid-out and tasty.....If I had to give them a "demerit", it would be that the room could have used more than just large towels - i.e., a couple hand towels and wash cloths would have been appreciated....an otherwise "5" gets knocked down to a "4.5" or "4.6" accordingly.
Comment from Hotel Management
15 May 2024 by Staf Ibis Caxias do Sul, Hotel Management
Dear Andrew, We very much appreciate your comments regarding your stay at the ibis Caxias do Sul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler
Posted 2 Jul 2023 on Hotels
Comment from Hotel Management
5 Jul 2023 by Equipe Ibis Caxias do Sul, Hotel Management
Prezado Kleber, agradecemos sua avaliação, ficamos felizes que tenhas apreciado sua estada conosco. Esperamos revê-lo em breve em nosso Hotel.Atenciosamente,
by A verified traveler
Posted 12 Oct 2022 on Hotels
Comment from Hotel Management
17 Oct 2022 by Liana Beltrame ibis Caxias do Sul, Hotel Management
Olá Rodrigo, Muito obrigada por sua avaliação! Ficamos felizes em saber que você gostou da sua experiência em nosso hotel.Esperamos poder voltar a recebe-lo
by A verified traveler
Posted 2 Nov 2021 on Hotels
by A verified traveler
Posted 22 Jul 2021
Convenient location relative to nearby mall, federal offices where we had some business during the day. Not exactly in the center of the city, but not a concern in our case; a 15 minute Uber ride to the central bus station.
by A verified traveler
Posted 9 Jul 2021
Overall, a nice hotel conveniently located next to a big mall, away from the center of town. (Good if you have business with local federal offices located in said mall)....Clean, comfortable, with a decent breakfast.
