Ratings based on 992 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Great staff when checking in. Clean rooms.
Comment from Hotel Management
21 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES CINCINNATI NORTH - MASON. Miranda, I am thrilled to hear that you found our staff to be great when checking in and the rooms to be clean. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Miranda, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
The staff was unhelpful and rude, the rooms was nasty- walls were dripping with some kind of substance, burn holes in the bedding, towels stained, messaged the property and they never responded…. I didn’t even stay the night it was so bad
Comment from Hotel Management
17 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear SaraMarie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CINCINNATI NORTH - MASON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that your interactions with our staff, the cleanliness of the room, and the other highlighted concerns hindered your experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Christine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cincinnati North - Mason and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Heather, for taking the time to write a review of your stay at the Red Roof Inn & Suites Cincinnati North - Mason. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Jonathan, The staff at the Red Roof Inn & Suites Cincinnati North - Mason and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
Room service was good, staff was helpful, lobby coffee was awful, hallways stunk with cigarette smoke, and it was disappointing to find out there was no continental breakfast or even some fruit out in the morning for guests. Some weights in the fitness room would be helpful.
Comment from Hotel Management
3 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Todd,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cincinnati North - Mason. Though room service was good and our staff was helpful, we are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with the coffee not being to your liking, us not having a breakfast program and other concerns mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Sep 2024
This did the trick for the night, but as a solo adult traveling with kids, I definitely blocked the door and didn’t leave valuables in the car.
Comment from Hotel Management
9 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear Tara, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cincinnati North - Mason. I am glad that you were able to stay with us. However, I am disheartened to read that your stay fell short of your expectation as it seemed our hotels safety was not to your liking as you mentioned that you blocked the door and didn’t leave valuables in your car. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES CINCINNATI NORTH - MASON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Aug 2024
Food places were easy to find.
Comment from Hotel Management
15 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Francine,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN AND SUITES CINCINNATI NORTH - MASON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the proximity to food places that are easy to find. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Aug 2024
So nice and so very clean! Beautiful updated room, bathroom floors were heated! Loved our stay would highly recommend! Also shuttles for free to kings island which is so convenient!
Comment from Hotel Management
15 Aug 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Amanda, Thank you for telling us about your stay at the Red Roof Inn & Suites Cincinnati North - Mason. I am glad you found your room to be updated and beautiful, our convenient location was to your liking and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
