Ratings based on 886 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
It was good! Will be back tomorrow
Comment from Hotel Management
25 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the HomeTowne Studios By Red Roof Cincinnati - Sharonville. Bryan, I am glad to hear that our hotel was good and you will be back tomorrow, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Bryan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Nov 2024
Do not go there It's a cockroach heaven.Also , the staff is very un professional and very rude
Comment from Hotel Management
2 Dec 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Antonio,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS CINCINNATI - SHARONVILLE. I was saddened to read that the insects you reported and your staff encounter hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Miran, Thank you for taking a moment to complete our survey. The staff at the Hometowne Studios Cincinnati - Sharonville and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
The rooms could use a makeover. The bathroom in particular had cigarette burns all over the sink counter and on the side of the bathtub. I did see a couple of bugs behind the fridge
Comment from Hotel Management
4 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Johnny,We at the HOMETOWNE STUDIOS CINCINNATI - SHARONVILLE are very sorry to learn that you were not able to fully enjoy your stay due to the condition of the room, the cigarette burns all over the sink and the bugs behind the fridge. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Samantha Rediresponse Specialist, Hotel Management
Thank you for your positive rating, Tarra. The staff at the HOMETOWNE STUDIOS CINCINNATI - SHARONVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 27 Sep 2024 on Hotels
Comment from Hotel Management
29 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Raymond, We are sorry you had a less than satisfactory experience, prompting your 2/10 rating following your stay at the HomeTowne Studios By Red Roof Cincinnati - Sharonville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Sep 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by Recordo, Rediresponse Specialist , Hotel Management
Dear Valued Guest,Thank you for taking the time out of your busy day to complete our survey. The staff at the HomeTowne Studios By Red Roof Cincinnati - Sharonville and I were saddened by your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS CINCINNATI - SHARONVILLE and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Sep 2024
The room smelled like cigarettes and their is nightclub in the parking lot so the whole room rattles from the bass. People live in these units and hang out in front of their doors smoking and talking all night
Comment from Hotel Management
22 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Jeff,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Cincinnati - Sharonville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor in the room and noise disturbance faced. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof we strive to provide all our guest with the best customer service and all the comforts of home, so I am disappointed to see we did not achieve that with your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
I was coming in late and called to make sure everything was ok to check in late. I was informed that they cancelled my room due to payment not going through. I was there to work a con and there were no hotels in the area. I was told to look somewhere else. I looked at my account and the money was taken. I called back and the lady all of a sudden found my paperwork. Got there and the room was DISGUSTING!!!! We had no towels, no tp. Looks like there was poo smeared all over the bathroom. I left everything in the car till I could clean. Went down to get tp and towels and was told the office didn't open till 11 on SATURDAY...... I can say one thing, I saw no bugs.... Don't do it. I overlooked the reviews because I had stayed here before and wow!!! . I'd sleep in my car before I'd ever stay here again. People live here and fight all night long. Also next to a dance club. Horrible!!!! NASTY!!!!
Comment from Hotel Management
18 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Cincinnati - Sharonville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with unclean room, no towels provided, uncleaned bathroom and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
