Ratings based on 789 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Beautiful lobby
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Paulette,Thank you for your kind words! We’re delighted you enjoyed our beautiful lobby. We hope the rest of your stay was equally enjoyable and look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Room furniture was in bad shape. Scratched, etc.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Jane,Thank you for your feedback. We apologize for the condition of the room furniture during your stay. Maintaining a well-kept and comfortable environment is important to us, and your comments will help us address this matter promptly. We appreciate your input and hope to improve for future visits.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
The linens were stained, there was paint chips or drywall. Dust on the floors in the bathtub was worn.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Roy,Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns you encountered during your stay, including the stained linens and dust. Your feedback is vital, and we are addressing these matters with our housekeeping team to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back for a much-improved visit.Sincerely, Hotel Manager
by A verified traveler from Haines City
Posted 4 Nov 2024
Older style but well kept. Stayed here for a conference not bad.
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Dearick,Thank you for your feedback! We’re pleased to hear that you found our hotel well-kept despite its older style. It’s great to know that your stay during the conference met your expectations. We appreciate your feedback and hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
The room we stayed in was not clean. It was toothpaste still in the bathroom sink and hair in the sink. Stains on the pillows, sheets and hair in the beds. When we came back only the beds were made, they didnt change the trash, so our trash cans started to overflow. The new sheets and pillows had stains on it. Had to ask for new pillows and sheets again.
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Amber,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay, as this is not reflective of our standards. We appreciate your feedback and will address these concerns with our housekeeping team to ensure improvements. We strive to provide a comfortable and welcoming environment for all our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Nov 2024
One small soap must of been a supply shortage?
Good location next to a mall past its prime….
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Gary,Thank you for your feedback! We're glad you enjoyed our convenient location near the mall. We apologize for the limited soap supply and appreciate your understanding. We’ll work to ensure this doesn’t happen again. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
I was not impressed with the area
Comment from Hotel Management
17 Oct 2024 by Hotel Manager, Hotel Management
Dear Annette,Thank you for your feedback. We're sorry to hear that the area did not meet your expectations. We appreciate your comments, as they help us improve our guests' experiences. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
There where lots of exits and parking.
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Sharyn,Thank you for your feedback! We're glad to hear you appreciated the multiple exits and parking options available at our property. Your comfort and convenience are important to us. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Leonard,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager
